Increasing Learning & Development's Impact through: How to drive-up training quality, employee satisfaction, and ROI

  • 3h 40m
  • Aileen G. Zaballero, Sandra L. Williams, William J. Rothwell
  • Springer
  • 2020

This book provides a guide to the process of accrediting training programs, sets out how to achieve consistent measurement of the results of training, and explains why accreditation is critical for capturing and developing today’s workers’ skills, aiding retention, and boosting strategic organizational credibility with millennials.

Workplace and executive training is a multi-billion dollar industry and yet an enormous percentage of that budget is spent on programs that have never been rigorously examined to ensure that they are fit for purpose and deliver value for the money.

If you’re signing off on that budget, or asking your people to spend time on training programs, shouldn’t that concern you?

Training accreditation offers vital quality assurance, ensures global consistency of results and delivers accountability for learning and performance outcomes.

Apart from delivering better results and greater ROI, organizations can differentiate themselves from their competitors in the employment marketplace by offering accredited proprietary training. After all, digital natives, and indeed all of today’s most talented potential employees, expect (and increasingly demand) the high quality, engaging and transferable employee development that only accredited programs can deliver.

Aligning with the standards set by the International Association of Continuing Education and Training (IACET) – today’s premier accreditation body for training programs – the authors offer principles for quality program structure, delivery, and improvement needed to achieve accreditation.

They share practices used by high quality training program managers today, covering business alignment and program administration along with the planning, design, delivery and evaluation of learning systems.

About the Authors

William J. Rothwell is President of Rothwell & Associates. He is also a Professor of the Workforce Education and Development program, Department of Learning and Performance Systems, at The Pennsylvania State University, University Park campus. He has authored, co-authored, edited, or co-edited 300 books, book chapters, and articles―including 111 books.

Sandra L. Williams is Associate Professor and Program Coordinator of the Human Resource Development Program, Department of Literacy, Leadership and Development, at Northeastern Illinois University, Chicago, where she also serves as the Graduate Student Advisor in Human Resource Development. Her work is a unique blend of business consulting, training program development and current research in the human resource development field.

Aileen G. Zaballero is a senior partner of Rothwell & Associates and a dual-title Ph.D. in Workforce Education and Comparative International Education at The Pennsylvania State University. She is a Certified Professional in Learning and Performance (CPLP) with more than twenty years of experience in the learning and development field.

In this Book

  • Foreword
  • Introduction
  • Align Learning and Development with Organization Mission and Values
  • Structure for Accountability
  • Establish the Learning Environment
  • Plan for Quality and Strategic Learning
  • Is Training the Answer? Assessing Learning Needs
  • Intended Learning Outcomes
  • Who Should Be Involved in Instruction?
  • Conduct Learning Events Professionally
  • Deciding What to Include
  • Methods to Achieve Consistency
  • Learner Feedback and Job Application
  • Program Evaluation and Records
  • Accreditation Sources