Innovative Performance Support: Strategies and Practices for Learning in the Workflow

  • 4h 13m
  • Bob Mosher, Conrad Gottfredson
  • McGraw-Hill
  • 2011

Real Learning Happens as You Work!

Implement performance support to increase and accelerate employee performance.

Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions.

Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices—ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.

Innovative Performance Support:

  • Saves the investment in formal training and increases productivity
  • Reduces the learning time required to achieve successful performance
  • Supplements or replaces existing training programs
  • Cuts down on the use of help desks and other traditional in-house support functions

Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.

About the Authors

Conrad A. Gottfredson has run a private consulting practice for 25 years and has a Ph.D. in Instructional Psychology and Technology. He lives in Alpine, Utah.

Bob Mosher is Global Chief of Learning Strategy and Evangelism at LearningGuide. He is the coauthor of Training for Results and lives in Rochester, New York.

In this Book

  • The Case for Performance Support
  • Supporting Performance @ All Five Moments of Need
  • Establishing Process as Your Learning and Support Backbone
  • Beginning at the Moment of Apply and Designing from There
  • Brokering Your Learning Assets
  • Employing the Strength of Social Learning
  • Managing Deliverables with Content Management Practices
  • Implementing your Performance Support Strategy