ITIL for Beginners: The Complete Beginer's Guide to ITIL, Second Edition

  • 1h 39m
  • ClydeBank Media
  • ClydeBank Media LLC
  • 2016
Including the history and inspirations for ITIL, this book breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.