ITIL for Beginners: The Complete Beginer's Guide to ITIL, Second Edition

1h 39m
ClydeBank Media
ClydeBank Media LLC
2016

Including the history and inspirations for ITIL, this book breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase.

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ITIL for Beginners: The Complete Beginer's Guide to ITIL, Second Edition

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