Key Performance Indicators For Dummies
- 4h 57m
- Bernard Marr
- John Wiley & Sons (UK)
- 2015
Is your business on track to achieve success? Key Performance Indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations.
This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry.
- Learn to design KPIs that are unique to your business and fit closely to your strategic objectives
- Determine which KPI questions you should be asking to achieve the right insights for your business
- Learn the specific KPIs that are appropriate for different business circumstances
- Turn KPIs into deep insights by mastering related reporting and communications practices
KPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. Key Performance Indicators For Dummies moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organizational performance.
About the Author
Bernard Marr is a bestselling author on organisational performance and business success. He regularly advises leading companies, organisations and governments across the globe, and is acknowledged by the CEO Journal as one of today’s leading business brains. He has advised the Bank of England, Barclays, BP, Fujitsu, HSBC, Mars and others.
In this Book
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Introduction
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Introducing Key Performance Indicators (KPIs)
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Types, Targets and KPI Mistakes
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Creating a Culture of Fact-Based Decision-Making
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Organising Your KPIs
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Developing a KPI
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Use it or Lose it—Turning KPIs into Insights
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Spreading the Word—Reporting and Communicating KPIs Effectively
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The Holy Grail of Business—Revenue and Profit KPIs
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The Ones You Can't Take Your Eyes off—Liquidity and Cash Flow KPIs
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Reporting to the Masters—Shareholder and Value-Added KPIs
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Measuring Your Financial Efficiency
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The Customer is Always Right—Measuring Your Customer Success
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Measuring the Market and Your Place in it
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Measuring Project Performance
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Measuring Internal Efficiency and Quality
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Measuring IT Performance
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Measuring People Performance
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Measuring Human Resources Performance
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Ten Tips for Developing Effective KPIs
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The Ten Biggest KPI Mistakes to Avoid
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The Top Ten KPIs to Use
