Lean on Civility: Strategies for Changing Culture in Manufacturing Workplaces

  • 3h 17m
  • Christian Masotti, Lewena Bayer
  • Business Expert Press
  • 2020

In Lean on Civility, the authors explain how incorporating civility can drive success in your business. As a key component of workplace training, civility can have a significant impact on workplace culture and also increase measurable outputs related to continuous improvement—including but not limited to quality, efficiency, and cost.

When organizations are deliberate and strategic about increasing supervisors’ and managers’ civility competencies in four key skill areas, they experience almost immediate improvements in interpersonal relationships, communication, morale, retention, trust, and productivity.

Lean on Civility offers a practical tool kit—complete with strategies and tools (like the Masotti Feedback Method)—that you can take back to your workplace and implement immediately

In this Book

  • Lean on Civility
  • The Culture of Manufacturing—Overview
  • The Business Case for Civility
  • Changing Workplace Culture
  • Civility as a Continuous Improvement Strategy
  • Embedding Civil Communication
  • AEIOU—the Masotti Method for Assessment and Observation
  • The Masotti Methods
  • Making the Box Smaller—Reducing Variability Technique
  • Putting It All Together
  • Tools You Can Use


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