Listen Up! Customer Service: A Guide to Develop Customer Loyalty
- 23m
- David Cottrell, Mark C. Layton
- CornerStone Leadership Institute
- 2006
Looking for ways to gain and maintain loyal customers? This book was written for you!
Listen Up! Customer Service
is a step-by-step guide to improving customer relations while, at the same time, increasing employee satisfaction. Sound too difficult to accomplish? Read on!This book is written from the perspective of a customer who cares enough to tell you the truth, and it maps a step-by-step pathway to long-lasting customer relationships. The best news is that the advice provided is not unreasonable or rocket science. It’s not one of those theories that sounds good but is impossible to use on a day-to-day basis. Your team can implement every strategy … beginning today!
Read, enjoy, apply … and move your customer service to the next level!
About the Authors
David Cottrell, President and CEO of CornerStone Leadership Institute, is an internationally-known author, speaker and business leader. Over three million copies of his books are in print, including the perennial best-seller, Monday Morning Leadership. His business experience includes leadership positions with Xerox and FedEx.
Mark C. Layton is Chairman, President and Chief Executive Officer of PFSweb Inc., (Nasdaq: PFSW), a leading Internet logistics provider headquartered in Plano, Texas.
Layton is a recognized leader in the utilization of technology in business. He is a highly sought public speaker on issues including electronic commerce, leadership, technology trends, supply chain management, web-enabled call centers, financial management and Christian principles in business.
In this Book
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Stay In School
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Everything Counts
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Attack Issues Now
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Give Me Lagniappe
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Get Wired
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Be Profitable
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Check Up
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A Final Thought
