Management Communication, 3rd Edition
- 11h 43m
- Arthur H. Bell, Dayle M. Smith
- John Wiley & Sons (US)
- 2010
Finally business professionals will be able to learn how to communicate effectively. This book builds the essential writing, speaking, and listening skills needed to succeed. An entire section is devoted to helping non-native speakers of English in their efforts to produce readable, well-edited work. It includes Communication Dilemmas boxes that pose interesting, real-life communication choices and challenges. Six brief interviews with real communication experts are presented that explore a variety of different corporate environments. New sections are also included on social networking communications and the electronic career search. Business professionals will discover how to apply newly acquired communication skills throughout their careers.
About the Authors
Arthur H. Bell, PhD is Director of Communication Programs and Professor of Management Communication at the Masagung Graduate School of Business, University of San Francisco.
Dayle M. Smith, PhD is Professor of Management at the School of Business, University of San Francisco, where she is also Director of the Honors Program.
In this Book
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Introduction
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Communication Architecture for Professional Success
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A Process for Management Writing
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Individual and Collaborative Styles for Management Writing
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Oral Presentations
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Listening
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Formats and Techniques for Business Letters
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Saying “Yes” and “No” in Correspondence
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Persuasive Messages
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Effective Memos and E-mail
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Short and Long Reports
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Proposals and Business Plans
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Graphic Aids for Documents and Presentations
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The Career Search, Résumés, and Follow-Up Communications
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Guidelines for Interviewees and Interviewers
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Managing Meetings and Telephone Work
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Ethics and Law for Management Communication
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Gender Communication
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Crisis Communication and Media Relations
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Communication for Intercultural Management
