Managing Difficult Conversations Study Guide, Student Edition

  • 23m
  • GTS Learning
  • Courseware Company Ltd.
  • 2013

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

In this Book

  • Course Overview
  • Choosing to Have the Conversation
  • Toolkit for Successful Conversations
  • Choosing the Time and Place
  • Framework for Difficult Conversations
  • Staying Safe
  • Testing the Waters

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