Performance Coaching: A Complete Guide to Best Practice Coaching and Training, Third Edition

  • 6h 51m
  • Carol Wilson
  • Kogan Page
  • 2020

Performance Coaching is a complete resource for improving organizational and employee performance through coaching. Full of tips, tools and checklists, it covers all the fundamental elements of the coaching process, from developing the skills needed to coach effectively, to coaching in leadership, manager-as-coach training, cross-cultural coaching and measuring return on investment. It explores the key techniques and models in the field to allow readers to identify which approach is most suited to specific situations. Featuring case studies from organizations including Virgin, IKEA, the NHS and England Rugby showing how effective coaching approaches have been applied in practice, this book is for coaches of all levels of experience, as well as HR managers and leaders looking to embed a coaching culture in their organizations.

This revised third edition of Performance Coaching has been updated to include the latest insights and developments and contains new chapters on creating a global coaching culture, the coaching-mentoring-managing continuum and how to lead a generative thinking meeting. New material also covers distance coach training, neuroscience in coaching, coaching the bully at work and coaching in education.

About the Author

Carol Wilson is a Fellow of the Institute of Leadership and Management, the Association for Coaching, and the Professional Speaking Association. She is on the Global Advisory Panel at the Association for Coaching and a Trustee to the non-profit MOE Foundation, where she designs coaching programmes for underprivileged young people and the African Prisons Project.

A multicultural expert, Carol Wilson has designed coaching and leadership programmes all over the world for organisations including IKEA, Philip Morris, the BBC, Hilti and NCR. She has won and been nominated for several awards for coaching and writing. She is the author of Performance Coaching, A Complete Guide to Best Practice Coaching and Training featuring forewords by Sir John Whitmore and Sir Richard Branson; she has also contributed to 6 books and published over 50 articles.

In this Book

  • Foreword by Sir John Whitmore
  • Foreword by Sir Richard Branson
  • What is Coaching?
  • The Differences Between Coaching and Mentoring
  • The Coaching–Mentoring–Managing Continuum
  • Coaching and Neuroscience
  • What is a Coaching Culture?
  • Ten Steps to Creating a Coaching Culture
  • One-to-One Coaching in the Workplace
  • Manager-as-Coach Training
  • Creating a Global Coaching Culture
  • Bullying in the Workplace
  • Resilience in Leadership
  • Coaching for Transformational Leadership
  • Coaching Supervision—A Workplace Perspective
  • Coaching in Schools
  • Coaching in Charities for Social Transformation
  • ROI—Measuring the Return on Investment in Coaching and Coach Training
  • Listening
  • Reflecting, Summarizing and Clarifying
  • Questioning
  • Permission Protocol
  • The Grow Coaching Model
  • The Exact Model—A Coaching Approach to Goal Setting
  • Team Coaching—The Generative Thinking Meeting
  • Coaching Feedback
  • The Structure of Coaching
  • Setting and Reviewing Actions
  • How to Become an Executive Coach
  • David Grove’s Clean Language
  • David Grove’s Emergent Knowledge
  • Transpersonal Coaching
  • Systemic Coaching
  • Thomas-Kilmann Conflict Mode Instrument
  • Leadership Models
  • The Inner Game
  • Nancy Kline’s Thinking Environment
  • Cultural Transformation Tools
  • The Myers-Briggs Type Indicator (MBTI®)
  • Bruce Tuckman’s ‘Forming, Storming, Norming and Performing’ Team Development Model
  • DISC
  • More Personality Profiling Tools
  • Kolb’s Experiential Learning Theory
  • The Dangers of Psychometric Profiling and Learning Styles
  • Self-Limiting Beliefs
  • The Reuven Bar-On Emotional Quotient inventory (Bar-On EQ-i)
  • Appreciative Inquiry
  • 360-Degree Feedback
  • Mindfulness
  • Conclusion
  • References