QoS: Measurement and Evaluation of Telecommunications Quality of Service

  • 4h 25m
  • William C. Hardy
  • John Wiley & Sons (UK)
  • 2001

If you need to get to grips with QoS, this is the place to start.

Quality of Service (QoS) is continuously growing in importance in the telecommunications industry because competition is growing fiercer by the day. By drawing on 30 years of experience, William C. Hardy explains the measurement and evaluation of QoS and understand the underlying analysis perspctives and methodologies.

  • Details the basic concepts of QoS, together with the methodolgies for oraganizing, structuring, and carrying out analyses of QoS from scratch.
  • Describes the attributes of the telecommunications service that determine user perception of quality in non-technical terms.
  • Discusses specific measures, measurement techniques and evaluation criteria for all of the factors that affect user perception of QoS.
  • Addresses basic user concerns including:
    • Will I be able to get to the service when I want to use it?
    • How long does it take before I know a connection is being set up?
    • How good will voice sound over a connection?
  • Includes valuble tips for QoS analysis and the perspectives vital for describing QoS in ways that are useful and operationally meaningful.

Whether you have a limited technical background or are a telecommunications professional this simple and straighforward approach will be an essential tool to understanding QoS.

In this Book

  • Introduction
  • Definitions
  • Measurement and Evaluation
  • The Analysis Process
  • Telecommunications Concepts
  • Overview
  • Accessibility
  • Routing Speed
  • Connection Reliability
  • Routing Reliability
  • Connection Quality — Voice
  • Connection Quality - Data
  • Connection Continuity
  • Disconnection Reliability
  • The Other Stuff
  • Afterword
  • Abbreviations