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IT Skills & Salary Report

The 2022 IT Skills and Salary Report shares the finding of an in-depth global survey of IT professionals at all stages of their careers, across geographies and industries.

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Skillsoft is reimagining what it looks like to be a responsible business through the lens of our corporate values.

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Technical Support Essentials: Advice You Can Use to Succeed in Technical Support

9h 1m
Andres R. Sanchez
Apress
2009

By applying theories, models, and concepts synthesized from existing research in other fields, this book examines proven practices, legal issues, dealing with customers, utilizing resources, and various topics of interest to tech support professionals.

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Sharpen your skills. Upgrade your career. Find the right learning path for you, based on your role and skills. Take part in hands-on practice, study for a certification, and much more - all personalized for you.

*Not included: Compliance, Leadership Development Program content, and Engineering books

Your content + our content + our platform = a path to learning success

Using our learning experience platform, Percipio, your learners can engage in custom learning paths that can feature curated content from all sources.

Aspire to something bigger

Aspire Journeys are guided learning paths that set you in motion for career success.

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Explore a world of live learning with Global Knowledge

Choose from convenient delivery formats to get the training you and your team need - where, when and how you want it.

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