The Definitive Executive Assistant & Managerial Handbook: Leadership for PAs, Executive Assistants, Senior Administrators and Office Managers, Second Edition

  • 5h 45m
  • Sue France
  • Kogan Page
  • 2021

With the world of work profoundly disrupted by artificial intelligence, machine learning and COVID-19, the role of the executive assistant is changed forever. Learn how to respond to these challenges and help create 'the better normal' while developing the leadership skills necessary to thrive in a senior administrative position.

From bestselling author and expert Sue France, The Definitive Executive Assistant & Managerial Handbook is the ultimate guide to management in the context of an administrative role. Placing an emphasis on both personal leadership and practical skills, this new edition of the award-winning book teaches readers to manage a team, develop the emotional intelligence to understand their colleagues, negotiate effectively and confidently manage a project. Equipped with these tools, readers will be ready to steer their teams to organizational success in any situation.

With new sections on best practice for managing remote workers and building a responsible relationship with new technologies, The Definitive Executive & Managerial Handbook is an indispensable guide for both ambitious PAs aiming for promotion and senior assistants who want to improve their skills.

In this Book

  • Foreword—Laura Schwartz, Professional Emcee, Keynote Speaker, Author of Eat, Drink and Succeed and Television Commentator
  • Introduction
  • The Leadership Challenge
  • How to Motivate Yourself and Your Teams
  • Developing Emotional Intelligence
  • Leading Effective Office Based and Virtual Teams to Success
  • Employee Experience from Recruitment to Performance
  • Coaching
  • How to Communicate with Different Personality and Behavioural Styles
  • Managing Projects
  • The Art and Science of Effective Negotiation
  • Change, Resilience and Brain Power