The Definitive Personal Assistant & Secretarial Handbook, 3rd Edition

  • 5h 24m
  • Sue France
  • Kogan Page
  • 2015

Placing special emphasis on career development and learning, The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management, personal and executive assistants, and secretaries. Sue France covers all the skills needed to progress one’s career, offering advice and help with time management, networking, relationship management, communication, and confidence.

This third edition includes a new chapter on how to use neuroscience tools to work through personal weaknesses and primed behavioral traits, and contains even more practical help with minute taking, telephone and mobile communication etiquette, and presentation skills. With free downloadable online resources to aid the day-to-day running of an office, this comprehensive and accessible guide is the perfect desk companion to grow as a professional PA or office manager.

About the Author

Sue France is an internationally renowned motivational speaker, coach and trainer, owner of Sue France Training (since 2009), and co-owner of S&S in2training workshops (from 2015) in partnership with Sharon Severn. Sue is the author of The Definitive Personal Assistant & Secretarial Handbook (published 2009, revised 2012 and 2015) and The Definitive Executive Assistant & Managerial Handbook (published 2012).

In this Book

  • Using Neuroscience to Maximize Your Brain for Excellence
  • Relationship Management
  • Compassionate Communication
  • Confidence, Self-Belief and Goal Setting
  • Dealing with Difficult People and Managing Conflict
  • Time, Organizing and Stress Management
  • Organizing Meetings and Events
  • Perfect Presentations
  • Ergonomics: Your Health and Safety
  • Powerful Networking
  • A Chapter to Share with Your Boss
  • Confident Minute Taking
  • Harnessing the Power of Digital Tools and Social Media
  • The Successful Assistant