The Heartbeat of Excellence: The Design of Changing Sustainably, the Swiss Way

  • 2h 12m
  • Curt Blattner
  • LID Publishing Ltd
  • 2020

The world is exhibiting the urgent need for sustainable change. In his first book, Curt Blattner introduces a new approach fit for the modern workforce which encourages sustainable interactive leadership ― placing the dialogue between leaders and teams at the centre of development. Based on his experiences in leading positions of the international retail giant, Nestlé, Blattner shares his stories and the model used to support the globally successful coffee retailer. Blattner draws influence from the Swiss direct democratic governance and non-hierarchical politics and applies them to leadership to sustainably create high-performing teams for the future. The Heartbeat of Excellence offers a detailed alternative to changing culture for anybody to understand and follow fostering a human process with Emerging Change, creating high performing human relations, and consequently installing change sustainably, the Swiss Way.

About the Author

Curt Blattner is Co-Founder of the Institute of Emerging Change consultancy. Curt has had an extensive career at Nestlé including the construction and leadership of a global group of internal consultants for continuous improvement. Curt has Canadian and Swiss citizenship and grew up in Australia and Switzerland. He holds a degree in Agricultural Engineering from the Swiss Federal Institute of Technology.

In this Book

  • A Paradigm Shift in the Journey to Excellence
  • The Swiss Way
  • People: Emotions and Rationality
  • Human Relations and Coherence
  • Autonomy and Cooperation
  • Leaders and Planned Change
  • Human Process with Emerging Change
  • The Model of Emerging Change
  • Applying the Three Contracts
  • Installing a Human Process with Emerging Change in the Organization