The Knowledge Manager's Handbook: A Step-by-Step Guide to Embedding Effective Knowledge Management in Your Organization

  • 5h 27m
  • Nick Milton, Patrick Lambe
  • Kogan Page
  • 2016

Knowledge management experts Nick Milton and Patrick Lambe provide a guide through each state of creating and implementing a knowledge management framework that delivers business value from organizational knowledge. They explain the essential aspects of knowledge management--including roles and accountabilities, processes, technology, and governance--and show how each of these can be tailored to the organization's specific needs and optimized to deliver long-term benefits.

With international case studies from organizations of all sizes and from many sectors, user-friendly tips, frameworks, and templates to help implement effective knowledge management procedures and to avoid common pitfalls, The Knowledge Manager's Handbook offers ways to make sustainable changes in an organization's knowledge management culture.

About the Authors

Nick Milton is a Director and Co-Founder of Knoco Ltd., a knowledge management consulting company. He is the author or co-author of The Lessons Learned Handbook, Knowledge Management for Teams and Projects, Knowledge Management for Sales and Marketing (Chandos) and Performance Through Learning-Knowledge Management in Practice (Elsevier).

Patrick Lambe is Adjunct Professor of Knowledge Management at the Hong Kong Polytechnic University and Visiting Professor in the Knowledge and Innovation Management Ph.D. program at Bangkok University. He is also the author of Organising Knowledge (Chandos).

In this Book

  • What is Knowledge Management?
  • The Stages of KM Implementation
  • Barriers and Pitfalls
  • Knowledge Management Strategy
  • The Role, Skills and Characteristics of the Knowledge Management Leader
  • The KM Team Members
  • The Role of Senior Management
  • Budget and Timescale
  • Aims and Objectives for the KM Implementation Programme
  • Finding Partners to Help You
  • Conducting the Knowledge Assets Audit
  • The Knowledge Management Framework
  • The Knowledge Discussion Elements of the KM Framework
  • The Knowledge Capture and Documentation Elements of the KM Framework
  • The Knowledge Synthesis Elements of the KM Framework
  • The Knowledge Finding and Re-use Elements of the KM Framework
  • Knowledge Organization
  • Influencing the Stakeholders
  • Culture, Communications and Change
  • Preparing the KM Implementation Plan
  • Building the KM Champion Network
  • Trials and Pilots
  • Roll-Out, Embedding and Governance
  • Setting Up the KM Metrics and Reporting System
  • Dealing with Bumps in the Road
  • When Implementation is Over
  • Implementing KM at Mars
  • KM Implementation in a Global Oil and Gas Company
  • KM Implementation at Huawei
  • KM Implementation at the Singapore Youth Olympics
  • Accelerated Learning in a Law Firm