The Process Matters: Engaging and Equipping People for Success

  • 4h 38m
  • Joel Brockner
  • Princeton University Press
  • 2016
Drawing on various real-life workplace examples, from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada, this book discusses what goes into the right process of effectively leading and managing in organizations, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.