The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer, 2nd Edition

  • 8h 33m
  • Jeffrey K. Liker
  • McGraw-Hill
  • 2021

The bestselling guide to Toyota’s legendary philosophy and production system—updated with important new frameworks for driving innovation and quality in your business

One of the most impactful business guides published in the 21st Century, The Toyota Way played an outsized role in launching the continuous-improvement movement that continues unabated today.

Multiple Shingo Award-winning management and operations expert Jeffrey K. Liker provides a deep dive into Toyota’s world-changing processes, showing how you can learn from it to develop your own improvement program that fits your conditions. Thanks in large part to this book, managers across the globe are creating workforces and systems that produce the highest-quality products and services, establish and retain customer loyalty, and drive business profitability and sustainability. Now, Liker has thoroughly updated his classic guide to include:

  • Completely revised data and updated information about Toyota’s approach to competitiveness in the new world of mobility and smart technology
  • Illustrative examples from manufacturing and service organizations that have learned and improved from the Toyota Way
  • A fresh approach to leadership models
  • The brain science and skills for learning to think scientifically
  • How Toyota applies Hoshin Kanri, a planning process that aligns objectives at all levels and marries them to business strategy

Organized into thematic sections covering the various aspects of the Toyota Way—including Philosophy, Processes, People, and Problem Solving—this unparalleled guide details the 14 key principles for building the foundation of a powerful improvement system and managing it for ultimate competitive advantage.

With The Toyota Way, you have an inspiration and a model of how to set a direction, continuously improve and learn at all levels, continually "flow" value to satisfy customers, improve your leadership, and get quality right the first time.

About the Author

Jeffrey K. Liker is author of The Toyota Way, and has coauthored nine other books about Toyota including The Toyota Way to Service Excellence, Designing the Future, and The Toyota Way to Lean Leadership. A recent graphic novel with Eduardo Lander and Tom Root tells the story of lean transformation at a mail-order company: Lean in a High-Variety Environment. His articles and books have won thirteen Shingo Prizes for Research Excellence. He was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.

In this Book

  • Foreword (to the First Edition)
  • Introduction—The Toyota Way—Using Operational Excellence as a Strategic Weapon
  • A Storied History—How Toyota Became the World’s Best Manufacturer
  • Base Your Management Decisions on Long-Term Systems Thinking, Even at the Expense of Short-Term Financial Goals
  • Connect People and Processes Through Continuous Process Flow to Bring Problems to the Surface
  • Use “Pull” Systems to Avoid Overproduction
  • Level Out the Workload, like the Tortoise, Not the Hare (Heijunka)
  • Work to Establish Standardized Processes as the Foundation for Continuous Improvement
  • Build a Culture of Stopping to Identify Out-of-Standard Conditions and Build in Quality
  • Use Visual Control to Support People in Decision-Making and Problem Solving
  • Adopt and Adapt Technology That Supports Your People and Processes
  • Grow Leaders Who Thoroughly Understand the Work, Live the Philosophy, and Teach it to Others
  • Develop Exceptional People and Teams Who Follow Your Company’s Philosophy
  • Respect Your Value Chain Partners by Challenging Them and Helping Them Improve
  • Observe Deeply and Learn Iteratively (PDCA) to Meet Each Challenge
  • Focus the Improvement Energy of Your People Through Aligned Goals at All Levels
  • Learn Your Way to the Future Through Bold Strategy, Some Large Leaps, and Many Small Steps
  • Grow Your Own Lean Learning Enterprise—Getting Ideas and Inspiration from the Toyota Way
  • For Further Reading


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