The Value of Learning: How Organizations Capture Value and ROI and Translate Them into Support, Improvement, and Funds
- 6h 35m
- Jack J. Phillips, Patricia Pulliam Phillips
- John Wiley & Sons (US)
- 2007
The Value of Learning is a hands-on guide for the implementation of learning and development programs that can be applied across all types of programs, ranging from leadership development to basic skills training for new employees. In this book, Patti Phillips and Jack J. Phillips offer a proven approach to measurement and evaluation for learning and development that can be replicated throughout an organization, enable comparisons of results from one program to another, and ultimately improve ROI.
In this Book
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The Value of Learning—How Organizations Capture Value and ROI and Translate Them into Support, Improvement, and Funds
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About This Book
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Building a Comprehensive Evaluation Process
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Defining Needs and Objectives: Ensuring Business Alignment
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Measuring Inputs and Indicators
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Measuring Reaction and Planned Action
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Measuring Learning and Confidence
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Measuring Application and Implementation
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Measuring and Isolating the Impact of Programs
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Identifying Benefits and Costs, and Calculating ROI
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Measuring the Hard to Measure and the Hard to Value—Intangible Benefits
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Reporting Results
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Implementing and Sustaining a Comprehensive Evaluation System
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