Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization
- 2h 50m
- Dennis S. Reina, Michelle L. Reina
- Berrett-Koehler Publishers
- 1999
In today’s fast-paced and ever-changing workplace, trust is more important than ever. But after two decades of downsizing, restructuring, and managerial changes, trust within organizations is at an all-time low. How can leaders reverse the damage?
Trust & Betrayal in the Workplace details a proven model to help leaders, employees and their organizations acknowledge betrayal, solidly recover from it, and rebuild trust. Through in-depth, practical guidelines it clearly explains the dynamics of trust and helps organization members develop a common language to discuss trust-related issues, to identify behaviors that build trust and behaviors that break trust, and to take action on trust-related issues.
Real-life examples illustrate trust-building principles and practices at work while practical exercises and tips help you immediately begin building effective work relationships, a productive work environment, and a healthy bottom line.
About the Authors
Dennis S. Reina and Michelle L. Reina work with leaders and organizations who want to build trust in the workplace. They are principals of Chagnon & Reina Associates, Inc., an organization development research and consulting firm. They are change management consultants, executive coaches, and speakers who each have a Ph.D. in Human and Organizational Systems. They have worked with and conducted research in over 65 organizations in private industry, state government, higher education and the non-profit sector, including AT&T, BF Goodrich Aerospace, Harvard University, Ben & Jerry’s, Bankers Trust, and Walt Disney World.
In this Book
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Trust & Betrayal in the Workplace—Building Effective Relationships in Your Organization
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The Need for Trust
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Chapter 2: Understanding Our Capacity for Trust
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Chapter 3: The Four Capacity for Trust Scales
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Chapter 4: Understanding Betrayal
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Chapter 5: Dealing with Betrayal
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Chapter 6: Contractual Trust
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Chapter 7: Communication Trust
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Chapter 8: Competence Trust
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Rebuilding Trust in Teams
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Chapter 10: Rebuilding Trust in Organizations
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Chapter 11: Transformative Trust
