What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint

  • 11m
  • Nicholas J. Webb
  • Skillsoft
  • 2018
What Customers Crave is the definitive guide to helping you determine what your customers want most and delivering memorable experiences they won't soon forget. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.

YOU MIGHT ALSO LIKE

Course Customer Service: Adapting to Your Customers' Cues
Rating 4.5 of 7114 users Rating 4.5 of 7114 users (7114)
Journey Customer Success Manager Journey
Rating 4.6 of 15 users Rating 4.6 of 15 users (15)
Channel Customer Service Operations
Rating 5.0 of 1 users Rating 5.0 of 1 users (1)