Customer Success Manager Journey
- 51 Courses | 27h 28m 4s
Start growing relationships that exceed customers’ needs and desires. Learn more about how to build lasting customer relationships.
- 6 Courses | 5h 39m 30s
A Customer First Mindset
Organizations need people who are so customer obsessed that they never settle but are continually trying to understand what else they can do for their customers. Learn more about a customer first mindset.
- 8 Courses | 4h 54m 17s
Communication & Listening Skills
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. Learn more about communication and listening skills.
- 10 Courses | 4h 32m 28s
Sales & Presentation Skills
Delivering a presentation demands that you convey your message clearly while capturing the attention of your audience. Learn more about presentation skills.
- 14 Courses | 7h 6m 34s
Curiosity and Creativity
New challenges require new ideas, new solutions, and new skills and knowledge. And this requires continuous learning and self-development. Learn more about curiousity and creativity.
- 13 Courses | 5h 15m 15s
In this course, you will learn the characteristics of digital customers and how the online world shapes their expectations. You’ll learn how to utilize data and analytics using tools like conversion rate optimization and funnel analytics to build a better customer experience. You will also come to recognize the value of data privacy and the trust involved in holding customer information. Finally, you'll learn the value of maintaining the human connection online and actions an organization must take to foster the innovation necessary for meeting customer service customer experience expectations.
In this course, you will learn about meeting the needs and expectations of today’s digital customers, including omnichannel and utilizing algorithm-savvy design. You’ll also learn about wayfinding: ways to shape and influence their customer journey, as well as methods to individualize their customer experience (CX) through methods like digital body language. Finally, you’ll learn about protecting and partnering in their data privacy and security.
In this course, you'll learn the behaviors that define continuous learning and their benefits. You'll also learn habits to practice to aid becoming a continuous learner, along with reading and learning agility strategies for encouraging life-long learning.
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE TRACKS
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.Digital badges are yours to keep, forever.