In a VoIP environment, knowing how to successfully troubleshoot problems is important. In this course, you will learn how to approach and resolve IP phone issues resulting from switch misconfigurations, DHCP, or bandwidth problems. You will also learn how Cisco Unified Reporting's system-generated reports can be used for troubleshooting, maintenance tasks, or system analysis. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.
This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.