Course details

ITIL® 4 Foundation: Key Concepts of Service Management

ITIL® 4 Foundation: Key Concepts of Service Management


Overview/Description
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description

Discover the relationship between value and stakeholders, and examine various roles, key concepts, relationships, and the definitions of utility and warranty.



Expected Duration (hours)
0.7

Lesson Objectives

ITIL® 4 Foundation: Key Concepts of Service Management

  • identify the subject areas covered in this course
  • define value
  • compare service consumer roles
  • describe other stakeholders in value
  • compare services and products
  • specify the key concepts of service relationships
  • define the service relationship model
  • describe the key concepts of creating value with services
  • compare utility and warranty
  • describe service management concepts
  • Knowledge Check: Defining ITIL® 4 Service Management Concepts
  • Course Number:
    it_acs04_02_enus

    Expertise Level
    Intermediate