Managing Virtual Teams

  • 4 Courses | 1h 49m 33s
  • 9 Books | 31h 12m
  • 6 Audiobooks | 22h 16m 1s
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Technology allows more employees than ever to work remotely, educate yourself on ways to best manage a virtual workforce.

GETTING STARTED

Building Customer Relationships in a Virtual Environment

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    Building Customer Relationships in a Virtual Environment
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    The Nuances of Virtual Customer Relationships
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COURSES INCLUDED

Building Customer Relationships in a Virtual Environment
When you're in a customer-facing role in a virtual or hybrid work environment and you can't interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you'll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You'll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You'll discover how to meet your customers and really get to know them in a virtual environment, and how - and when - to use different communication channels most effectively to create real human connections. You'll also learn how to reach out effectively to create valuable touch points that customers will appreciate.
7 videos | 23m has Assessment available Badge
Establishing Effective Virtual Teams
Building and managing teams is enough of a challenge when everyone is in the same location. Collaboration when working on a team that's virtual requires even more commitment. In this course, you'll learn about teamwork and team leadership when working on a virtual team. You'll cover remote management and tactics for communication, assessment, and meetings for virtual teams.
8 videos | 30m has Assessment available Badge Certification PMI PDU
Facing Virtual Team Challenges
A virtual team can face the same difficulties as other teams, but remote teamwork also has unique challenges. In this course, you'll learn about tactics for managing teams that blend onsite and offsite members across time zones and geography. You'll be introduced to team leadership strategies for overcoming internal conflicts and handling collaboration and communication challenges. Finally, you'll learn how to evaluate and adapt your management style and approach to working on a team that is virtual.
7 videos | 18m has Assessment available Badge Certification PMI PDU
Expert Insights on Managing Virtual Teams
With more people working remotely, or even across state or national borders, managing virtual teams has become a hot topic. From that first meeting and for every interaction thereafter, you need to connect team members in real time.
13 videos | 36m available Badge
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BOOKS INCLUDED

Book Summary

MIT Sloan Management Review Article on Five Ways to Improve Communication in Virtual Teams
In this article from MIT Sloan Management Review, you'll learn that implementing simple strategies with your team will engender more effective virtual communication.
Book Duration 5m Book Authors By MIT Sloan Management Review

Book

Leading Effective Virtual Teams: Overcoming Time and Distance to Achieve Exceptional Results
Presenting practical tips to help leaders engage and motivate their geographically dispersed project team members, this timely book will show you how to address some of the toughest challenges virtual team leaders face, including keeping team members engaged from afar.
Book Duration 3h 42m Book Authors By Nancy M. Settle-Murphy

Book

Trust in Virtual Teams
Providing a clear view of how virtual projects can succeed, this thoughtful and pragmatic guide explores how quality assurance compliments and promotes effective organizational design and project management to build solid trust relationships within virtual teams.
Book Duration 3h 25m Book Authors By Thomas P. Wise

Book

Top Tips to Motivate your Virtual Team
Russ Howard, Senior Director of Product Management at Skillsoft offers tips to ensure your team remains motivated and productive in their new virtual environment.
Book Duration 2m Book Authors By Russ Howard

Book

Virtual Teams: How We Are Connecting Internally
Ryan Tidwell, Content Marketing Specialist at Skillsoft discusses how we all need to pause throughout the day and have human interaction, even if it’s virtual.
Book Duration 2m Book Authors By Ryan Tidwell

Book

Virtual Coach, Virtual Mentor
Providing a wide variety of perspectives on a rapidly growing phenomenon, this timely, significant book aims to encourage more practitioners and their clients and more organizations to experiment with using electronic media to enrich coaching and mentoring.
Book Duration 4h 28m Book Authors By David Clutterbuck, Zulfi Hussain (eds)

Book

Leading Virtual Project Teams: Adapting Leadership Theories and Communications Techniques to 21st Century Organizations
Complete with case studies that illustrate real-world applications to the virtual challenges presented in each chapter, this book provides the virtual project manager with the tools and techniques to improve e-leadership and communications.
Book Duration 3h 25m Book Authors By Margaret R. Lee

Book

Working at a Distance: A Global Business Model for Virtual Team Collaboration
Organizations are implementing virtual teams using web technologies as a cost-effective measure for training and project development. This timely book provides a detailed, comprehensible virtual team business model for managers, professionals, teachers or students involved globally with such initiatives.
Book Duration 2h 51m Book Authors By Cassandra J. Smith

Book

The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries
Containing an array of illustrative cases as well as practical tools for designing, implementing, and maintaining effective virtual work, this resource provides a framework for working collaboratively across boundaries of time, space, and culture.
Book Duration 13h 12m Book Authors By Jill Nemiro, Lori Bradley, Michael Beyerlein, Susan Beyerlein (eds)
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AUDIOBOOKS INCLUDED

Audio Summary

101 Tips for Telecommuters: Successfully Manage Your Work, Team, Technology and Family
101 Tips for Telecommuters is an easy-to-use guide for successful telecommuting. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 20m 21s Audiobook Authors By Debra A. Dinnocenzo

Audio Summary

Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams
Virtual Leadership explores the challenges associated with working remotely, and guides you on how to lead virtual teams. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 21m 3s Audiobook Authors By Penny Pullan

Audiobook

Remote: Office Not Required
This audio edition thoroughly explores the “work from home” phenomenon, as well as explains the challenges and unexpected benefits.
Audiobook Duration 3h 22m 44s Audiobook Authors By David Heinemeier Hansson, Jason Fried

Audiobook

Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams
This audio edition identifies the challenges of virtual work and explains how to develop the facilitative leadership mindset to effectively manage people remotely.
Audiobook Duration 8h 32m 55s Audiobook Authors By Penny Pullan

Audiobook

Uniting the Virtual Workforce: Transforming Leadership and Innovation in the Globally Integrated Enterprise
This audio edition shows businesses the definite costs to doing work in a virtual environment, offers proven methods for measuring these costs, and provides guidance on managing them.
Audiobook Duration 4h 45m 46s Audiobook Authors By Karen Sobel Lojeski, Richard R. Reilly

Audiobook

The Long-Distance Leader: Rules for Remarkable Remote Leadership
This audio edition shows leaders how to guide their teams by recalling the foundational principles of leadership.
Audiobook Duration 4h 53m 12s Audiobook Authors By Kevin Eikenberry, Wayne Turmel
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