Building Customer Relationships in a Virtual Environment
- 7 Videos | 23m 28s
- Includes Assessment
- Earns a Badge
- CPE
When you're in a customer-facing role in a virtual or hybrid work environment and you can't interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you'll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You'll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You'll discover how to meet your customers and really get to know them in a virtual environment, and how - and when - to use different communication channels most effectively to create real human connections. You'll also learn how to reach out effectively to create valuable touch points that customers will appreciate.
WHAT YOU WILL LEARN
-
discover the key concepts covered in this courserecognize key considerations for engaging with customers virtuallyrecognize personal qualities that help build virtual connectionsidentify approaches to learn about your customers so you can meet their needs
-
identify strategies to personalize and humanize each of the common virtual communication channelsidentify strategies to create effective touch points with customersreflect on what you've learned
IN THIS COURSE
-
1.Building Customer Relationships in a Virtual Environment1mUP NEXT
-
2.The Nuances of Virtual Customer Relationships3m 51s
-
3.Adapting Yourself to Meet the Challenges4m 34s
-
4.Meeting Your Customers in a Virtual World4m 9s
-
5.Humanizing Customer Relationships in Every Format4m 50s
-
6.Reaching Out to Remote Customers Effectively3m 53s
-
7.Let's Review1m 11s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.