Building Customer Relationships in a Virtual Environment

  • 7 Videos | 23m 28s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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When you're in a customer-facing role in a virtual or hybrid work environment and you can't interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you'll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You'll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You'll discover how to meet your customers and really get to know them in a virtual environment, and how - and when - to use different communication channels most effectively to create real human connections. You'll also learn how to reach out effectively to create valuable touch points that customers will appreciate.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize key considerations for engaging with customers virtually
    recognize personal qualities that help build virtual connections
    identify approaches to learn about your customers so you can meet their needs
  • identify strategies to personalize and humanize each of the common virtual communication channels
    identify strategies to create effective touch points with customers
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Building Customer Relationships in a Virtual Environment
    1m
    UP NEXT
  • Playable
    2. 
    The Nuances of Virtual Customer Relationships
    3m 51s
  • Locked
    3. 
    Adapting Yourself to Meet the Challenges
    4m 34s
  • Locked
    4. 
    Meeting Your Customers in a Virtual World
    4m 9s
  • Locked
    5. 
    Humanizing Customer Relationships in Every Format
    4m 50s
  • Locked
    6. 
    Reaching Out to Remote Customers Effectively
    3m 53s
  • Locked
    7. 
    Let's Review
    1m 11s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.