Written Communication

  • 10 Courses | 4h 47m 48s
  • 11 Books | 22h 34m
  • 10 Audiobooks | 42h 58m 34s
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Effective written communication is essential in the modern workplace. Learn practical tips to improve your writing skills.


Audience and Purpose in Business Writing

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    Audience and Purpose in Business Writing
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    Knowing Your Audience: Key Reader Characteristics
    2m 52s


Audience and Purpose in Business Writing
Have you ever read a piece of business writing and found the message unclear? Writing well, like other communication skills, can be cultivated and improved. To write an effective  business message, you need to first know and understand your audience and your purpose for choosing written communication to convey it. In this course, you'll discover how improving your written communication aids in creating messages that convey the appropriate tone for different readers throughout the organizational hierarchy. You'll also explore how better writing can effectively fulfil its three most common purposes: to inform, respond, or persuade.
7 videos | 27m
has Assessment available Badge Certification PMI PDU
Clarity and Conciseness in Business Writing
Being clear and concise in business writing isn't always easy. But writing well is essential in the workplace if you want what you write to be read, understood, and acted upon. In this course, you'll learn how improving your communication skills through better writing techniques can make your message clear and comprehensible. You'll learn how your written communication is more effective when you understand the importance of using familiar, concrete, and specific language. You'll also explore tips for being more concise in your writing and best practices for organizing content.
7 videos | 29m
has Assessment available Badge Certification PMI PDU
Editing and Proofreading Business Documents
All of us can think of a piece of business writing that's lacking a key point or contains an embarrassing typo or spelling error. From that point on, it becomes difficult to take it seriously, whatever it's topic or content. In business, solid, professional written communication is essential to the clarity and credibility of your message. In this course, you'll learn how improving your communication skills through better writing will help you produce more focused, polished, and effective business documents. It offers guidance on how to edit and proofread effectively, covering key areas, such as tone, structure, clarity, and accuracy, as well as common grammar, punctuation, and spelling mistakes to watch out for.
8 videos | 29m
has Assessment available Badge Certification PMI PDU
Using the Parts of Speech
Effective business writing is one of the most important communication skills in the workplace today. By writing well, using clear sentences and correct grammar, you can ensure your message is communicated to and understood by your intended audience. Unfortunately, the opposite is also true – poorly structured sentences can not only cause confusion, but may also damage your reputation. In this course, you’ll learn about the fundamental elements for better writing – the parts of speech. These are the building blocks of sentences, so learning about them can help you skillfully combine words into meaningful sentences. This course describes the eight parts of speech and shows how to use them effectively and correctly.
7 videos | 29m
has Assessment available Badge
Getting the Details Right: Spelling Basics
Spelling errors are all too common, and are one of the main culprits behind poor business writing. A wrong letter here, an extra letter there, and your reader may lose confidence in your communication skills and overall competence as a professional. That’s why writing well doesn’t just mean writing persuasively – it also means knowing the rules, as well as the exceptions, of spelling. In this course, you’ll learn how to spell words with prefixes and suffixes, and how to form the plural and possessive forms of words. You’ll also learn general rules on how to spell correctly, as well as some handy tips for better writing in general.
7 videos | 28m
has Assessment available Badge
Abbreviating, Capitalizing, and Using Numbers
Writing well is not just about constructing logical sentences. It also involves the correct use of abbreviations, capital letters, and numbers in your business writing. Knowing how to use them consistently is a strong asset to have as part of your communication skills. In this course, you’ll learn the basic rules of capital letters, abbreviations, and numbers. You’ll learn how to correctly abbreviate titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product names, among other elements. In addition, you’ll explore other key elements for better writing – the forms and uses of numbers with dates and time, money, fractions, and symbols.
8 videos | 32m
has Assessment available Badge
Using Punctuation Marks
Punctuation is the collection of marks used to separate sentences and their parts. Although appropriate punctuation is an undervalued part of your communication skills, it can make your business writing clear and less likely to be misinterpreted. In this course, you’ll learn the standard rules and guidelines for using punctuation marks, including the correct use of periods, question marks, and exclamation points. You’ll learn a crucial aspect of better writing that often causes much confusion – how to correctly use commas. The course includes rules for better writing such how to use different connecting and separating marks, like colons, semicolons, dashes, and hyphens. In addition, it shows how to properly use apostrophes, parentheses, brackets, and quotation marks.
7 videos | 29m
has Assessment available Badge
Creating Well-constructed Sentences
Syntax is the grammatical term for arranging words to create logical phrases, clauses, and sentences. Well-constructed sentences express an idea by using the parts of speech in a logical order, and are essential for effective business writing. A misplaced modifier might get a chuckle out of the reader, but it reflects poorly on your communication skills. In this course, you'll learn some of the fundamentals for better writing – the parts of a sentence, such as the subject and predicate, as well as phrases and clauses. You’ll examine subject-verb agreement, as well as agreement between pronouns and their antecedents. You'll also discover some techniques for writing well, such as how to identify and fix common types of sentence errors.
8 videos | 33m
has Assessment available Badge
Troublesome Words and Phrases: Usage Mistakes in Writing
The many nuances and conventions in the English language make it diverse and interesting; however, when it comes to writing well, they can also cause some difficulties. For better writing skills, you must familiarize yourself with some of the most common errors of usage. In this course, you’ll learn how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. You’ll explore often misused verbs – for example, affect and effect or apprise and appraise – that can impede professional business writing. You’ll also learn some idiomatic combinations of verbs and prepositions that can be confusing and will put your communication skills to the test.
6 videos | 26m
has Assessment available Badge
Improving Your Technical Writing Skills
For many professionals in the pharmaceutical, technology, finance, and similar industries, technical writing skills are an important part of day-to-day communication. Writing well in these industries isn’t just a matter of writing grammatically correct sentences; it also involves producing technical documents that are suited to the requirements, comprehension level, and background of their readers. In this course, you'll learn techniques for better writing that will help you avoid common pitfalls and structure your business writing more effectively. You'll find out how to tailor your written communication to the specific requirements of different types of technical material – so that whether you want to persuade or to instruct, you'll be able to achieve your writing goals.
7 videos | 21m
has Assessment available Badge Certification