Operational Effectiveness Training

Operational excellence drives customer satisfaction, bottom-line results, and competitive advantage.  In the Digital Age, utilizing a disciplined, data-driven approach and methodology is as important as ever. Skills and competencies necessary to execute on operational goals and strategies range from specialized certifications such as Six Sigma belt-based programs to more general topics, such as continuous improvement, value stream mapping, quality management, and project management. Training programs must include content that is current, broad and deep.

Along with a business skills training library unmatched in the marketplace, Skillsoft offers a comprehensive library in support of training for competencies necessary to drive operational effectiveness.  The solution features microlearning course content, certification preparation, on-demand mentoring, hundreds of supplemental content resources, including full text and online books, audio books, and content supporting certification programs.

Six Sigma and Lean Comprehensive Certification Training

Six Sigma and Lean strive to improve processes, from manufacturing to transactional, and from product to service. The DMAIC toolkit of Lean Six Sigma comprises all the Lean and Six Sigma tools. Certification training for Lean Six Sigma is delivered through the belt-based training system similar to that of Six Sigma. Skillsoft provides comprehensive training, test preparation, and mentoring for Six Sigma Yellow and Green Belt certifications.

Click to watch a sample from “How to Measure Supply Chain Performance

Operational Effectiveness Training for All

Achieving operational effectiveness requires leveraging skills and enabling collaboration across the entire organization. Every employee is a stakeholder with a role in the execution of effective business operations. In addition to the specialized certification training topics, Skillsoft also offers complementary topics such as business operations management, strategic project management, inventory supply chain management and more. Every individual and team must operate at peak performance. To meet that need, Skillsoft offers the largest library of business skills training content available – including leadership development, business and management skills, leadership development, productivity and collaboration, and digital transformation.

Learning Design for Engagement and Retention

Our instructional and content design strategies are continually evolving to support the needs of modern learners in the digital age. These strategies and techniques align to three learning requirements:

  1. More just-in-time, less just-in-case learning
  2. Engage the learner with visual, short and relevant content
  3. Design content for more self-directed and specialized learning.

Our newest course design addresses these learning requirements in several ways:

Designed for the non-linear mind

With short bursts of content designed for the non-linear mind of the modern learner, our customer service content is comprised of 3-5 minute micro-videos embedded within 30 minute courses. This results in dynamic options for learner – from moment of need support to more immersive learning.

Data-driven mix of content design approaches

To make the learning experience more engaging we use a data-driven mix of content design approaches in our courses. The instructional design approaches are learner-centric and carefully executed to engage both sides of the brain by fostering a linkage between cognition and emotion.

Coaching rather than mentoring 

These courses use a “coaching” rather than “mentoring” approach, with an intentional emphasis on highlighting and reinforcing effective practices and approaches.

We continually invest in research on adult learning informed by brain science, to ensure that our learning solutions are engaging, meet the needs of the modern digital learner, and are effective in both changing behavior and driving measurable improvement in our customers’ businesses.

Skillsoft has partnered with the Massachusetts Institute of Technology’s Office of Digital Learning, and Accenture, to embark on an extensive research initiative that delves into the science of adult learning to precisely determine what instructional strategies stimulate employee engagement and interest.

Learn More about Skillsoft’s Research Initiative

Supplemental Resources

Each Percipio channel features supplemental learning resources including full-text books and audio books, to extend the learning. Carefully curated resources from authors and experts in their field such as those highlighted below offer learners opportunities to deepen their understanding of the learning topic.