Acting with Diplomacy and Tact
8 Videos | 33m 29s - Includes Assessment
- Earns a Badge
- CPE
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.
WHAT YOU WILL LEARN
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identify examples of the skills of diplomacy and tact
identify examples of the methods for developing situational awareness
apply the communication skills for avoiding a meltdown in a scenario
identify examples of appropriate apologies -
identify the best strategies for engaging with others instead of focusing on yourself
identify and overcome potential personally held biases
reflect on what you've learned
IN THIS COURSE
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1.Acting with Diplomacy and Tact48sUP NEXT
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2.Tact Is Not Lying and Diplomacy Is Not Sucking Up3m 46s
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3.Developing Situational Awareness3m 47s
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4.Choosing Words to Avoid a Meltdown3m 47s
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5.Apologizing with Grace3m 51s
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6.Focusing on Others and Not Yourself3m 58s
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7.Looking through a Different Lens3m 48s
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8.Let's Review44s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
