Acting with Diplomacy and Tact

  • 8 Videos | 33m 29s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Likes 230 Likes 230
People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

WHAT YOU WILL LEARN

  • identify examples of the skills of diplomacy and tact
    identify examples of the methods for developing situational awareness
    apply the communication skills for avoiding a meltdown in a scenario
    identify examples of appropriate apologies
  • identify the best strategies for engaging with others instead of focusing on yourself
    identify and overcome potential personally held biases
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Acting with Diplomacy and Tact
    48s
    UP NEXT
  • Playable
    2. 
    Tact Is Not Lying and Diplomacy Is Not Sucking Up
    3m 46s
  • Locked
    3. 
    Developing Situational Awareness
    3m 47s
  • Locked
    4. 
    Choosing Words to Avoid a Meltdown
    3m 47s
  • Locked
    5. 
    Apologizing with Grace
    3m 51s
  • Locked
    6. 
    Focusing on Others and Not Yourself
    3m 58s
  • Locked
    7. 
    Looking through a Different Lens
    3m 48s
  • Locked
    8. 
    Let's Review
    44s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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