Building Shared Understanding across Cultural Divides

  • 7 videos | 26m 26s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.5 of 1493 users Rating 4.5 of 1493 users (1493)
Building good working relationships with any colleague takes time and effort, but when colleagues are from different cultures, creating productive relationships may be more challenging. Cultural differences can impact communication and even steer it away from the intended purpose. When you compound cultural differences with the need to communicate virtually, achieving effective communication becomes even more formidable. In this course, you will learn communication strategies that will help you to effectively build and maintain relationships with culturally diverse colleagues around the globe. From building initial rapport to sharing information, brainstorming, and preventing conflicts, you'll be able to recognize behaviors that will enable you to communicate effectively and achieve your business goals.


  • Discover the key concepts covered in this course
    Recognize the benefits of improving your cross-cultural communication skills
    Identify strategies to build rapport across cultures
    Recognize strategies for communicating with high-context cultures
  • Identify strategies for communicating with low-context cultures
    Recognize approaches to build strong cross-cultural teams
    Reflect on what you've learned


  • 49s
    Forging strong working relationships with colleagues can be challenging, especially when different countries and cultures are involved. In this video, you'll discover the key concepts that will be covered in this course, including communication strategies. FREE ACCESS
  • 5m 1s
    While diversity in the workplace makes life significantly richer, cross-cultural communication can be challenging. In this video, you'll learn about the benefits of improving cross-cultural communication skills. You’ll also learn how to avoid stereotyping, resolve trust issues, and interpret intentions accurately by understanding other cultures well. FREE ACCESS
  • Locked
    3.  Building Rapport across Cultures
    3m 57s
    Building rapport based on trust and mutual understanding across cultures makes working in multicultural contexts a harmonious experience. Cultural sensitivity and willingness to learn creates rapport. In this video, you’ll learn about the strategies used in developing rapport across cultures. FREE ACCESS
  • Locked
    4.  Communicating with High-context Cultures
    5m 28s
    High- and low-context cultures require different communication strategies. If not dealt well, this high-low dichotomy can create misunderstandings and ill-feelings. In this video, you’ll learn how to prepare and be sensitive in using strategies while communicating with colleagues from high-context cultures. FREE ACCESS
  • Locked
    5.  Communicating with Low-context Cultures
    5m 26s
    Low-and high-context cultural communication has the potential to impact the business world. Low-context cultures tend to communicate in a direct, matter-of-fact fashion, without much shading or nuance. In this video, you’ll learn about the strategies that can make communication with low-context cultures successful. FREE ACCESS
  • Locked
    6.  Building Global Cross-cultural Teams
    4m 31s
    Working with a cross-cultural team can pose challenges to the integrity of the team itself. Successful team management depends on how you approach your team. In this video, you’ll learn how to build strong cross-cultural teams using effective strategies. You’ll also learn how to build trust and be culture-sensitive. FREE ACCESS
  • Locked
    7.  Let's Review
    1m 15s
    Cross-cultural communication skills are essential in today's business world. Different communication styles and strategies are required to be successful in intercultural communication. In this video, you'll review the key concepts covered in this course. FREE ACCESS


Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.


Rating 4.6 of 1458 users Rating 4.6 of 1458 users (1458)
Rating 4.5 of 757 users Rating 4.5 of 757 users (757)


Rating 4.6 of 272 users Rating 4.6 of 272 users (272)
Rating 4.6 of 593 users Rating 4.6 of 593 users (593)
Rating 4.5 of 803 users Rating 4.5 of 803 users (803)