Building Up Your Emotional Intelligence

Everyone
  • 6 videos | 21m 42s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.7 of 1555 users Rating 4.7 of 1555 users (1555)
By its very nature, the workplace sometimes involves conflict and stress. Even mundane day-to-day work activities require negotiation and compromise. And these can often lead to negative emotional reactions or outbursts. But using emotional intelligence (EI) can help you notice, identify, understand, and manage your own feelings and the emotions of others. EI is a positive force that can have significant impact on you, your team, and your organization. In this course, you'll learn what EI is and how it drives personal excellence in the workplace. You will learn some best practices and strategies to become aware of your emotions and use that awareness to manage your behavior. You will also learn how to interpret other people's emotions and use that knowledge to enhance workplace relationships.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize how emotional intelligence drives personal excellence in the workplace
    Identify techniques for developing self-awareness in the workplace
  • Identify strategies that help you control your emotional behavior in the workplace
    Choose strategies that enhance your social perception to build better relationships
    Reflect on what you've learned

IN THIS COURSE

  • 1m 11s
    Even in the workplace, where negotiation and compromise are often required for success, conflict comes up regularly. With conflict sometimes comes unwanted, negative emotional outbursts. In this video, you'll learn the key concepts that will be covered in this course, including how you can use emotional intelligence to control your emotions, understand others, and minimize those negative emotional outbursts. FREE ACCESS
  • 4m 47s
    Emotional intelligence involves the ability to notice, identify, understand, and manage our own feelings and emotions, and those of other people. In this video, you'll learn how emotional intelligence can drive personal excellence in the workplace. FREE ACCESS
  • Locked
    3.  Developing EI through Self Awareness
    4m 1s
    Building emotional intelligence begins with self-awareness, both internal and external. Successful professionals are aware of themselves and how others see them, and they use that knowledge to either boost their skills or compensate for them. In this video, you'll explore techniques for developing self-awareness in the workplace. FREE ACCESS
  • Locked
    4.  Using EI to Control Your Emotional Behavior
    5m 8s
    When you can control your emotional behavior and feelings in the workplace, you not only become more self-aware and capable of managing your emotions, but also learn to show empathy and interest in others. In this video, you will learn strategies for helping you control your emotional behavior at work. FREE ACCESS
  • Locked
    5.  Enhancing Your Social Perception with EI
    5m
    Social perception is the ability to read the room, to recognize the emotions of those around you and how the different sets of emotions interact within your organization. In this video, you'll explore strategies that enhance your social perception toward building better relationships. FREE ACCESS
  • Locked
    6.  Let's Review
    1m 36s
    In this video, you'll review and reflect on what you've learned in the course Building Up Your Emotional Intelligence. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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