CLCOR: Cisco Collaboration Applications

Cisco    |    Intermediate
  • 10 videos | 51m 10s
  • Includes Assessment
  • Earns a Badge
Rating 4.7 of 21 users Rating 4.7 of 21 users (21)
Many organizations today use various applications to provide mobility and superior experience to end-users. Cisco provides multiple collaboration applications based on customer requirements that make communication more unified. Explore the components and features of Cisco Unity Connection (CUC) and how it affords a unified messaging and voicemail solution. Investigate the various elements of Unity Connection to gain a better understanding of its functionality: cluster capacity, configuring and managing users, types of call handlers, Presence Service protocols, and Mobile and Remote Access (MRA) deployment. Upon completing this course, you'll be in a position to outline the Session Initiated Protocol (SIP) integration options of Unity Connection with CUCM, implement an on-premises deployment of Cisco Jabber, and prepare for the 350-801: Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) certification exam.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Describe the features and functionality of cisco unity connection and integration options available for cisco ucm
    Outline the methods of integrating unity connection with cisco ucm
    Demonstrate the unity connection sip integration options with cisco ucm
    Illustrate how to configure and manage users in cisco unity connection
  • Specify different types of call handlers available in cisco unity connection
    Describe the cisco ucm im and presence service protocols and deployment types
    Demonstrate how to deploy the cisco jabber using the on-premises deployment model
    Identify components and functions of the infrastructure required for cisco's mobile and remote access deployment
    Summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 54s
    In this video, you’ll learn more about your instructor and this course. In this course, you’ll learn the Cisco collaboration applications that are used in many organizations to provide mobility and superior experience to the end-users. You’ll learn how to integrate a Unity connection with Cisco Unified CM using SIP. Then, you’ll learn how to deploy the Cisco Jabber on-premises. Finally, you’ll examine the infrastructure for mobile and remote access deployment. FREE ACCESS
  • 7m 31s
    In this video, you’ll learn more about the Cisco Unity Connection server and cluster capacity, along with the integration options for CUCM. You’ll learn Cisco Unity Connection is Cisco's primary voicemail and unified messaging platform. It provides messaging capabilities to a unified communication solution and integrates with different components to provide messaging services across different applications. Unity Connection has messaging and voice recognition capabilities. FREE ACCESS
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    3.  Integrating Cisco Unity Connection with CUCM
    3m 55s
    In this video, you’ll learn more about Cisco Unity Connection and CUCM integration options. You’ll see that with SCCP or Skinny, one voicemail port correlates to one call. Voicemail ports are used for MWI dialout. With SCCP, hunt pilot is configured to route calls to CUC. With SIP, all communication is over a SIP trunk, no ports are defined on CUCM. SIP NOTIFY messages sent over the trunk are used for MWI. FREE ACCESS
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    4.  Integrating Unity Connection with CUCM Using SIP
    3m 42s
    In this video, you’ll watch a demo. In this demo, you’ll learn how to integrate CUCM with CUC using a SIP trunk. Onscreen, you’ve created a SIP trunk security profile intended for IM and presence, which can be used for this integration as well. Under Device, Trunk, and Add a New Trunk, you’ll select the Trunk Type as SIP Trunk and give it a name. FREE ACCESS
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    5.  Managing Users in Cisco Unity Connection
    6m 4s
    In this video, you’ll watch a demo. In this demo, you’ll ensure your CUCM users are added to Unity Connection. You’ll also make sure they have a mailbox associated with them and can receive and retrieve their voicemails. You’ll also ensure users can receive MWI when a new voicemail is left. Onscreen, you’ll see how to configure the voicemail pilot and voicemail profile. FREE ACCESS
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    6.  Cisco Unity Connection Call Handlers
    5m 48s
    In this video, you’ll explore the types of Call Handlers available in a Cisco Unity Connection. You’ll learn CUC makes use of Call Handlers to provide IVR functionality, access to a corporate directory, or to ask questions to a call and record a response to the question. For IVR functionality, CUC uses System Call Handlers. These play a greeting to callers and accept digit presses from them.   FREE ACCESS
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    7.  Cisco Unified IM and Presence Service Deployment
    8m 6s
    In this video, you’ll learn about the Cisco Unified Instant Messaging and Presence Service. You’ll learn Cisco Unified IM&P provides enterprise-grade instant messaging capabilities to end-users both within and outside the enterprise. It’s also a presence service that seeks to publish real-time user availability status to subscribed users. The service also relays current capabilities of the user based on the device they're using. FREE ACCESS
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    8.  Deploying Cisco Jabber Using the On-premises Model
    10m 19s
    In this video, you’ll watch a demo. In this demo, you’ll configure your Jabber client on a Windows machine. Some of the integration between CUCM and IM&P has already been done. You’ll set up your Jabber client in softphone mode to ensure it can call another phone or another Jabber client. You’ll also use the Jabber client for IM and Presence.  First, you’ll click on Device in CUCM, where a SIP trunk has been added. FREE ACCESS
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    9.  Components of Mobile and Remote Access (MRA)
    3m 16s
    In this video, you’ll look at the infrastructure required to deploy MRA, Mobile and Remote Access. You’ll learn MRA is an integral use case of the Cisco collaboration edge architecture. External endpoints such as Jabber, EX, MX, and SX series clients can connect to the network seamlessly. Mobile worker connectivity with remote organizations is the primary focus of MRA. Any clients outside the network are provided with secure VPN-less connectivity to the enterprise collaboration infrastructure. FREE ACCESS
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    10.  Course Summary
    36s
    In this video, you’ll summarize what you’ve learned in the course. In this course, you’ve learned about Cisco Unity Connection integration, call handlers in CUC, IM and presence overview and integration, and mobile and remote access, or MRA. FREE ACCESS

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