Cloud Solutions: Supporting Cloud Operations

CloudOps
  • 14 Videos | 1h 25m 10s
  • Includes Assessment
  • Earns a Badge
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Supporting critical CloudOps tasks requires skills and knowledge specific to managing and troubleshooting cloud operations and multi-cloud environments. This course takes a look at essential DevOps elements, the required support architecture, and the automation mindset needed to support critical CloudOps operations. You will explore why creating knowledge bases and establishing key troubleshooting approaches is an essential part of dealing with the challenges and issues of managing multi-cloud environments and storage. Using these tools, you'll be able to identify the root cause of multi-cloud issues and how to troubleshoot the identified issues. In this course, you’ll also discover the differences between problem management and incident management, the role of monitoring and alerting systems in resolving operational issues, and the key capabilities of multi-cloud discovery. Finally, the course provides insight into the critical application and business KPIs that can be analyzed to prioritize support tasks.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify the essential elements of DevOps and the automation mindset that help identify critical areas of CloudOps deployment requiring support
    recognize the support architecture that needs to be established in enterprises to support critical CloudOps operations
    compare the differences between problem management and incident management along with how they are implemented in supporting CloudOps implementations using multi-cloud and hybrid solutions
    recall the significance of creating a knowledge base to integrate and implement self-service capability to support operations in multi-cloud environments using the principles of CloudOps
    recognize the challenges associated with managing multi-cloud environments along with the approach of troubleshooting the challenges
    describe the approach of troubleshooting network performance and infrastructure misconfiguration problems in cloud architectures
  • recognize the critical issues associated with multi-cloud storage along with the approach of troubleshoot them
    recall the approach of identifying root causes of multi-cloud issues along with the troubleshooting workflow used to resolve the issues
    recognize the role of monitoring and alerting systems configured to monitor CloudOps operations in identifying and resolving operational issues of scalability, security, and performance
    describe the concept of multi-cloud discovery along with the key capabilities of implementing multi-cloud discovery
    specify the SLA challenge that needs to be considered while setting up support tiers in multi-cloud environments
    recall the critical application and business KPIs that need to be considered by CloudOps practitioners to prioritize support tasks
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 26s
    UP NEXT
  • Playable
    2. 
    Elements of DevOps and Automation Mindset
    7m 25s
  • Locked
    3. 
    Support Architecture
    6m 48s
  • Locked
    4. 
    Problem Management and Incident Management
    7m 8s
  • Locked
    5. 
    Significance of Knowledge Base
    5m 12s
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    6. 
    Challenges of Managing Multi-cloud
    4m 8s
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    7. 
    Network Performance and Infrastructure Configuration
    5m 52s
  • Locked
    8. 
    Critical Issue and Troubleshooting Approach
    7m 47s
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    9. 
    Identifying Root Cause
    8m 45s
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    10. 
    Role of Monitoring and Alerting System
    6m
  • Locked
    11. 
    Multi-cloud Discovery
    4m 10s
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    12. 
    SLA Challenge
    6m 37s
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    13. 
    Critical Application and Business KPIs
    6m 7s
  • Locked
    14. 
    Course Summary
    1m 45s

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