CompTIA A+ 220-1002: Operational Procedures Best Practices

  • 13 videos | 1h 20m 28s
  • Includes Assessment
  • Earns a Badge
This 13-video course offers a comprehensive overview of best practices and safety standards: the working rules which keep operators from causing harm to their systems. Documentation best practices, for example, begin with network topologies-mapping diagrams of distribution of devices and subnetworks, home or office-while sensible password policies exist to offer invaluable protection to users and systems alike. Record all incidents; manage inventory carefully; comply with government regulations and MSDS documentation. Basic safety procedures-goggles, air filter masks, weight limitations, toxic waste handling-are needed to protect users, equipment, and IT staff alike, and must be up-to-date. Change management is critical to continued success; what the world you work in will look like next year is almost impossible to guess, so learn to be ready for anything. Remote access technologies are constantly evolving, and you must keep abreast of changes. A closing exercise allows you to assess your knowledge of just a few: password policies; airborne dust and debris; and government regulatory compliance laws. Course helps prepare for CompTIA A+ certification exam 220-1002


  • Create network topology diagrams, incident documentation, regulatory and compliance policies, and acceptable use policies
    Implement password policies
    Use documented business processes to document change management, use a change board, and include a backout plan
    Implement backup and recovery, backup testing, upss, and surge protectors, and evaluate cloud storage and local storage of backups
    Implement safety protocols for equipment grounding, toxic waste handling, personal safety, and environmental concerns
    Use msds documentation for handling and disposal
    Standardize incident response and the documentation process
  • Manage licensing and privacy compliance for regulated data
    Demonstrate proper communication techniques and professionalism
    Demonstrate an understanding of the basics of scripting
    Differentiate between and identify the basics of remote access technologies
    Configure branchcache
    Demonstrate an understanding of operational procedures


  • 9m 42s
  • 7m 22s
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    3.  Change Management Best Practices
    6m 10s
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    4.  Disaster Prevention and Recovery Best Practices
    6m 52s
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    5.  Safety Procedures Best Practices
    6m 4s
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    6.  Explain Environmental Impacts and Controls
    6m 2s
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    7.  Incident Response
    4m 9s
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    8.  Licensing and Policy Concepts
    5m 56s
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    9.  Proper Communication Techniques and Professionalism
    6m 35s
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    10.  Identify the Basics of Scripting
    6m 31s
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    11.  Remote Access Technologies
    4m 53s
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    12.  BranchCache
    8m 1s
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    13.  Exercise: Reviewing Operational Procedures
    2m 12s


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