Difficult People: Can't Change Them, so Change Yourself

Everyone
  • 9 videos | 22m 20s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.5 of 1477 users Rating 4.5 of 1477 users (1477)
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you're working together with negative people, you're better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you'll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You'll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You'll also learn how to build your emotional intelligence to help make your collaboration work more productive.

WHAT YOU WILL LEARN

  • Recognize how your own perspective can reshape your view of difficult people
    Identify actions to take to increase self-awareness
    Identify reactions that show self-awareness  (will rely on an example)
    Recognize the signs that signal the need for self-management
  • Choose reactions that reflect meditative techniques
    Choose reactions that reflect thinking techniques
    Identify your own behavior style and that of others
    Choose appropriate behavior to overcome negative conduct

IN THIS COURSE

  • 36s
  • 2m 33s
  • Locked
    3.  Becoming Self-aware
    2m 34s
    During this video, you will learn how to identify actions to take to increase your self-awareness. FREE ACCESS
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    4.  The Self-aware Response to Difficult People
    2m 48s
    In this video, find out how to identify reactions that show self-awareness (will use an example). FREE ACCESS
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    5.  Did I Say That Out Loud?
    2m 36s
    Learn how to recognize the signs that signal the need for self-control. FREE ACCESS
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    6.  Self-Management Techniques: The Meditative Approach
    2m 50s
    In this video, you will learn how to choose reactions that reflect meditation techniques. FREE ACCESS
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    7.  Self-Management Techniques: The Thinking Approach
    2m 43s
    During this video, you will discover how to choose reactions that reflect thinking techniques. FREE ACCESS
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    8.  Identifying Your Own Difficulty Style
    2m 53s
    Discover how to identify your own behavior style and the behavior style of others. FREE ACCESS
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    9.  Avoid Becoming a Difficult Person Yourself
    2m 47s
    In this video, you will learn how to choose appropriate behavior to overcome negative conduct. FREE ACCESS

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