Difficult People: Can't Change Them, so Change Yourself
Everyone
- 9 videos | 22m 20s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you're working together with negative people, you're better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you'll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You'll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You'll also learn how to build your emotional intelligence to help make your collaboration work more productive.
WHAT YOU WILL LEARN
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recognize how your own perspective can reshape your view of difficult peopleidentify actions to take to increase self-awarenessidentify reactions that show self-awareness (will rely on an example)recognize the signs that signal the need for self-management
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choose reactions that reflect meditative techniqueschoose reactions that reflect thinking techniquesidentify your own behavior style and that of otherschoose appropriate behavior to overcome negative conduct
IN THIS COURSE
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36s
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2m 33s
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2m 34sDuring this video, you will learn how to identify actions to take to increase your self-awareness. FREE ACCESS
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2m 48sIn this video, find out how to identify reactions that show self-awareness (will use an example). FREE ACCESS
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2m 36sLearn how to recognize the signs that signal the need for self-control. FREE ACCESS
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2m 50sIn this video, you will learn how to choose reactions that reflect meditation techniques. FREE ACCESS
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2m 43sDuring this video, you will discover how to choose reactions that reflect thinking techniques. FREE ACCESS
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2m 53sDiscover how to identify your own behavior style and the behavior style of others. FREE ACCESS
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2m 47sIn this video, you will learn how to choose appropriate behavior to overcome negative conduct. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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Digital badges are yours to keep, forever.