Difficult People: Can't Change Them, so Change Yourself

  • 9 Videos | 26m 50s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 586 Likes 586
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you’re working together with negative people, you’re better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you’ll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You’ll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You’ll also learn how to build your emotional intelligence to help make your collaboration work more productive.

WHAT YOU WILL LEARN

  • recognize how your own perspective can reshape your view of difficult people
    identify actions to take to increase self-awareness
    identify reactions that show self-awareness  (will rely on an example)
    recognize the signs that signal the need for self-management
  • choose reactions that reflect meditative techniques
    choose reactions that reflect thinking techniques
    identify your own behavior style and that of others
    choose appropriate behavior to overcome negative conduct

IN THIS COURSE

  • Playable
    1. 
    Difficult People: Can't Change Them, so Change Yourself
    36s
    UP NEXT
  • Playable
    2. 
    It All Starts with You
    2m 33s
  • Locked
    3. 
    Becoming Self-aware
    2m 34s
  • Locked
    4. 
    The Self-aware Response to Difficult People
    2m 48s
  • Locked
    5. 
    Did I Say That Out Loud?
    2m 36s
  • Locked
    6. 
    Self-Management Techniques: The Meditative Approach
    2m 50s
  • Locked
    7. 
    Self-Management Techniques: The Thinking Approach
    2m 43s
  • Locked
    8. 
    Identifying Your Own Difficulty Style
    2m 53s
  • Locked
    9. 
    Avoid Becoming a Difficult Person Yourself
    2m 47s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

Likes 71 Likes 71  
Likes 499 Likes 499  
Likes 10 Likes 10  

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Likes 874 Likes 874  
Likes 1953 Likes 1953  
Likes 823 Likes 823