Difficult People: Strategies to Keep Everyone Working Together
Everyone
- 7 videos | 18m 33s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
While it's best to get personally fit for dealing with difficult people - that is, managing your own emotions and using self-management techniques - there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you'll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You'll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You'll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.
WHAT YOU WILL LEARN
-
recognize interpersonal strategies that help you work with difficult peoplechoose ground rules that will help redirect the behavior styles of difficult peopledirect difficult behavior toward desired goals
-
choose the appropriate time to give feedbackidentify appropriate strategies for delivering feedbackmanage conflict with a difficult person and follow appropriate steps
IN THIS COURSE
-
38s
-
2m 52s
-
3m 8sDuring this video, you will learn how to choose ground rules that will help you redirect the behavior styles of difficult people. FREE ACCESS
-
3m 1sIn this video, find out how to direct difficult behavior so it meets your desired goals. FREE ACCESS
-
2m 51sLearn how to choose the appropriate time to give feedback. FREE ACCESS
-
3m 2sIn this video, you will learn how to identify appropriate strategies for giving feedback. FREE ACCESS
-
3m 2sDuring this video, you will discover how to manage conflict with a difficult person and follow appropriate steps. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.