Difficult People: Strategies to Keep Everyone Working Together

  • 7 Videos | 27m 33s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques – there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you’ll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You’ll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You’ll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.

WHAT YOU WILL LEARN

  • recognize interpersonal strategies that help you work with difficult people
    choose ground rules that will help redirect the behavior styles of difficult people
    direct difficult behavior toward desired goals
  • choose the appropriate time to give feedback
    identify appropriate strategies for delivering feedback
    manage conflict with a difficult person and follow appropriate steps

IN THIS COURSE

  • Playable
    1. 
    Difficult People: Strategies to Keep Everyone Working Together
    38s
    UP NEXT
  • Playable
    2. 
    Keeping Things Interpersonal
    2m 52s
  • Locked
    3. 
    Developing Ground Rules
    3m 8s
  • Locked
    4. 
    Focusing on Goals
    3m 1s
  • Locked
    5. 
    The Right Time to Give Feedback
    2m 51s
  • Locked
    6. 
    Strategies and Skills for Delivering Feedback
    3m 2s
  • Locked
    7. 
    Manage Conflict
    3m 2s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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