Difficult People: Strategies to Keep Everyone Working Together

Everyone
  • 7 videos | 18m 33s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.3 of 1173 users Rating 4.3 of 1173 users (1173)
While it's best to get personally fit for dealing with difficult people - that is, managing your own emotions and using self-management techniques - there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you'll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You'll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You'll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.

WHAT YOU WILL LEARN

  • Recognize interpersonal strategies that help you work with difficult people
    Choose ground rules that will help redirect the behavior styles of difficult people
    Direct difficult behavior toward desired goals
  • Choose the appropriate time to give feedback
    Identify appropriate strategies for delivering feedback
    Manage conflict with a difficult person and follow appropriate steps

IN THIS COURSE

  • 38s
  • 2m 52s
  • Locked
    3.  Developing Ground Rules
    3m 8s
    During this video, you will learn how to choose ground rules that will help you redirect the behavior styles of difficult people. FREE ACCESS
  • Locked
    4.  Focusing on Goals
    3m 1s
    In this video, find out how to direct difficult behavior so it meets your desired goals. FREE ACCESS
  • Locked
    5.  The Right Time to Give Feedback
    2m 51s
    Learn how to choose the appropriate time to give feedback. FREE ACCESS
  • Locked
    6.  Strategies and Skills for Delivering Feedback
    3m 2s
    In this video, you will learn how to identify appropriate strategies for giving feedback. FREE ACCESS
  • Locked
    7.  Manage Conflict
    3m 2s
    During this video, you will discover how to manage conflict with a difficult person and follow appropriate steps. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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