Handling Team Conflict

Everyone
  • 8 videos | 24m 28s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.5 of 3369 users Rating 4.5 of 3369 users (3369)
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You'll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

WHAT YOU WILL LEARN

  • Match causes of conflict with examples of the effect each has on a team
    Recognize examples of resolving conflict through improved communication
    Match conflict resolution techniques with circumstances in which they would be used
    Identify which collaborative conflict resolution technique should be used in a given scenario
  • Recognize examples of the rules of principled negotiation
    Recall techniques for resolving trust issues in a team meeting
    Identify the recommended contents of a guideline for maintaining trust on a team

IN THIS COURSE

  • 43s
    In this course, you'll learn about common causes of team conflict, and the important role of healthy communication in handling conflict. You'll also learn about approaches for resolving conflict, including the tenets of principled negotiation. Finally, you'll find out how to address one type of team conflict – namely, lack of trust. FREE ACCESS
  • 3m 33s
    Conflict within a team can be beneficial if it's dealt with respectfully and produces results. But unresolved conflicts can have a toxic effect. In this video, you will learn the common causes of conflict on a team. FREE ACCESS
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    3.  Using Communication to Resolve Team Conflicts
    3m 49s
    In this video, you will learn how to resolve conflict on your team through communication. You will also discover the key principles for improving communication. FREE ACCESS
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    4.  Resolving Team Conflicts: Taking Charge
    3m 33s
    Conflict on a team can have many causes, but in general there are three steps a team leader can take to handle conflict. In this video, you will learn about the six techniques for facilitating conflict resolution. FREE ACCESS
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    5.  Resolving Team Conflicts: Working Together
    3m 18s
    In this video, you will learn how to identify which collaborative conflict resolution technique to use in a given scenario. FREE ACCESS
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    6.  Using Principled Negotiation to Manage Team Conflict
    3m 22s
    As team leader, you grow accustomed to conflict among team members and to achieving resolutions that aren’t always to everyone's satisfaction. But what if you could find a lasting solution that satisfies all parties? Well, there is a way to achieve this – a method known as principled negotiation. In this video, you will learn the rules of principled negotiation. FREE ACCESS
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    7.  Restoring Trust on a Team: Discussing Trust
    2m 44s
    Trust is a fragile thing. It can take years to build trust with someone, but only a second to tear it down. If there's no trust between people, then they are already in a state of conflict, even if it's unspoken. In this video, you'll learn strategies for building trust on your team. FREE ACCESS
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    8.  Restoring Trust on a Team: Creating Guidelines
    3m 28s
    When trust breaks down within your team, the first thing you do is call a meeting to address it. In this video, you'll discover how to create guidelines for maintaining trust on your team. FREE ACCESS

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