Handling Team Conflict

  • 8 Videos | 28m 58s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.

WHAT YOU WILL LEARN

  • match causes of conflict with examples of the effect each has on a team
    recognize examples of resolving conflict through improved communication
    match conflict resolution techniques with circumstances in which they would be used
    identify which collaborative conflict resolution technique should be used in a given scenario
  • recognize examples of the rules of principled negotiation
    recall techniques for resolving trust issues in a team meeting
    identify the recommended contents of a guideline for maintaining trust on a team

IN THIS COURSE

  • Playable
    1. 
    Handling Team Conflict
    43s
    UP NEXT
  • Playable
    2. 
    Causes of Conflict on a Team
    3m 33s
  • Locked
    3. 
    Using Communication to Resolve Team Conflicts
    3m 49s
  • Locked
    4. 
    Resolving Team Conflicts: Taking Charge
    3m 33s
  • Locked
    5. 
    Resolving Team Conflicts: Working Together
    3m 18s
  • Locked
    6. 
    Using Principled Negotiation to Manage Team Conflict
    3m 22s
  • Locked
    7. 
    Restoring Trust on a Team: Discussing Trust
    2m 44s
  • Locked
    8. 
    Restoring Trust on a Team: Creating Guidelines
    3m 28s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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