Handling Team Conflict
8 Videos | 28m 58s - Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
WHAT YOU WILL LEARN
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match causes of conflict with examples of the effect each has on a team
recognize examples of resolving conflict through improved communication
match conflict resolution techniques with circumstances in which they would be used
identify which collaborative conflict resolution technique should be used in a given scenario -
recognize examples of the rules of principled negotiation
recall techniques for resolving trust issues in a team meeting
identify the recommended contents of a guideline for maintaining trust on a team
IN THIS COURSE
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1.Handling Team Conflict43sUP NEXT
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2.Causes of Conflict on a Team3m 33s
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3.Using Communication to Resolve Team Conflicts3m 49s
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4.Resolving Team Conflicts: Taking Charge3m 33s
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5.Resolving Team Conflicts: Working Together3m 18s
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6.Using Principled Negotiation to Manage Team Conflict3m 22s
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7.Restoring Trust on a Team: Discussing Trust2m 44s
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8.Restoring Trust on a Team: Creating Guidelines3m 28s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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