Driving Change: A Playbook of Best Practices for a Digital Transformation

Everyone
  • 7 videos | 29m 43s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.2 of 752 users Rating 4.2 of 752 users (752)
Digital disruption. Digital transformation. Whatever you call it, the switch to digital technologies requires a close look at core business processes, company governance, customer experiences: and of course, the actual transformational digital technologies. In this course, you will learn about the crucial leadership capabilities required to make digital transformation a reality. You'll understand how a solid compass can help you steer the implementation of digital transformation by framing the challenge you're about to undergo. You'll also learn best practices to focus on the customer, as well as actions to mobilize and sustain operational processes and the employee experience. You'll also gain an understanding of the underlying business models and digital platforms that power digital transformation.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize the four major components of the compass for implementing digital transformation
    Recognize methods for focusing digital transformation on the customer experience
    Identify the operational elements of digital transformation
  • Identify the employee experience elements of digital transformation
    Identify elements that support business model transformation
    Recognize key considerations when transforming digital platforms

IN THIS COURSE

  • 59s
    Digital disruption, digital transformation – whatever you call it, the switch to digital technologies requires a close look at core business processes, governance, and customer experiences. In this video, you'll discover the key concepts that will be covered in this course, including where to look for digital transformation opportunities in your organization. FREE ACCESS
  • 4m 39s
    New technology can be enticing. From automating core processes to analyzing customer data, digital technologies promise truly transformational results. In this video, you'll learn the four major components of the compass for implementing digital transformation. FREE ACCESS
  • Locked
    3.  Focusing on the Customer in a Digital Transformation
    5m 13s
    In digital transformation, opportunities can be found in many places, starting with your customers. In this video, you will learn methods for focusing digital transformation on the customer experience. FREE ACCESS
  • Locked
    4.  Enhancing Operations by Digital Transformation
    5m 38s
    It’s a rare organization at this point that hasn’t embraced some form of digital technology to improve its operations. In this video, you will explore key operational elements of digital transformation. FREE ACCESS
  • Locked
    5.  Transforming the Employee Experience
    4m 20s
    Employees can be either the greatest inhibitors or the greatest enablers of digital transformation success. In this video, you will explore the employee experience elements of digital transformation. FREE ACCESS
  • Locked
    6.  Enabling Business Model Transformation
    5m 8s
    A digital transformation is more than just a few technology initiatives strung together. It’s a systemic rethinking of how a business operates. This rethinking can sometimes include a significant shift in business models. In this video, you'll learn the elements that support business model transformation. FREE ACCESS
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    7.  Creating the Digital Platform
    3m 45s
    A digital platform is the technology, applications, and data that power a company’s business processes. In this video, you will learn about the key considerations when transforming digital platforms. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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