Expert Insights on Difficult Conversations
Everyone
- 21 videos | 52m 35s
- Earns a Badge
Sometimes you have to deal with a difficult conversation; sometimes you have to deal with a difficult person. Either way, knowing how to handle a potentially hurtful situation is better than going in blind.
WHAT YOU WILL LEARN
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Acquire insights on how to have a difficult conversation.
Acquire insights on why managers should have difficult conversations as soon as possible and as often as possible.
Acquire insights on the importance of being honest and candid even when its hard in order to be a good leader.
Acquire insights on how to help your business grow by going where nobody wants to go.
Acquire insights on how to deal with difficult people by giving them what they want so they don’t have to steal it.
Acquire insights on how to deal with difficult people by shifting the dynamics.
Acquire insights on the skills required for having a difficult conversation.
Acquire insights on peter bregman's rule of three to know when it is time to have a difficult conversation.
Acquire insights on reframing a difficult conversation as an opportunity to gain something from it and make the conversation easier.
Acquire insights on choosing the right words to use in tough conversations.
Acquire insights on the power of having conversations that can influence performance. -
Acquire insights on the best practices for having great conversations.
Acquire insights on the five principles that shape conversations.
Acquire insights on how to deliver bad news by avoiding five dysfunctional conversation types.
Acquire insights on what is real-time marketing.
Acquire insights on how to manage a difficult boss. acquire insights on how to shift the dynamic in a room.
Acquire insights on how to defuse a tense situation by building a consensus at the beginning of the process.
Acquire insights on knowing how to prepare for difficult conversations.
Acquire insights on how you can deliver bad news without making it stressful.
Acquire insights on preparing for difficult dialogues with people whose performance isn’t meeting expectations.
Acquire insights on leadership through communication and active listening.
IN THIS COURSE
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1. How to Have a Difficult Conversation2m 18sPeter Bregman waits for the third time before engaging in a difficult conversation. To wait longer makes the conversation more difficult. FREE ACCESS
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2. Have Difficult Conversations Early and Often1m 14sManagers should have difficult conversations as soon as possible and as often as possible. FREE ACCESS
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3. Honesty Even When it's Difficult2m 14sBeing honest and candid isn’t always easy. But; as Robert Mosher relates; it is of vital importance to a leader. FREE ACCESS
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4. When You Don't Go There1m 13sWhen someone says; “Don’t go there;” it’s important to go there. Going there helps your business grow. FREE ACCESS
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5. Difficult People: Peacocks and Snakes1m 54sA peacock is a know-it-all who looks for recognition by putting other people down. Salespeople and lawyers can be peacocks. A snake manipulates people looking for power. Give them what they want — recognition or power — so they don’t have to steal it. FREE ACCESS
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6. How to Shift the Dynamic3m 41sWhen dealing with a difficult person—someone who impedes action—get beyond blame; stagnation; and resistance; to action. FREE ACCESS
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7. Skills for a Difficult Conversation4m 22sSelf-control, empathy, and assertiveness are all traits that can help you get through a difficult conversation. FREE ACCESS
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8. Difficult Conversations3m 16sUse Peter Bregman's rule of three to know when it is time to have a difficult conversation. FREE ACCESS
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9. Reframe Difficult Conversations1m 25sReframe a difficult conversation as an opportunity to gain something and it will be easier to have. FREE ACCESS
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10. Words to Use in Tough Conversations2m 5sWords have the power to create a solution or cause a virtual train wreck, so they need to be chosen carefully. FREE ACCESS
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11. Conversations That Move Teams Forward2m 17sConversations have the power to influence performance. Will your team flourish or fail? FREE ACCESS
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12. Best Practices for Great Conversations2m 45sTo encourage dialogue that engages and connects people at all levels, add positive framing and generative inquiry to your conversations. FREE ACCESS
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13. Five Principles That Shape Conversations2m 45sBy taking time for self-reflection and applying five basic principles, you can positively shape your conversations to improve relationships and workplace outcomes. FREE ACCESS
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14. Delivering Bad News3m 2sFor managers who have to deliver bad news, avoiding these five dysfunctional conversation types makes the process better for everyone. FREE ACCESS
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15. How to Shift the Dynamic in a Room3m 15sPeople may be avoiding a difficult question because they are polarized; speeding to avoid it; or stalling because no one wants to go first. If you don’t want to state the question yourself; try to get it on the table in neutral language; perhaps as a “third story.” FREE ACCESS
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16. Managing a Difficult Boss1m 49sWhen you know what the boss needs; your approach becomes more obvious. Some just want a summary. Others want your analysis and decision with the question; “What do you think?” Don’t just say; “No.” Negotiate. Offer options such as; “I can get it done by 4:00.” FREE ACCESS
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17. Defuse Heated Discussions1m 28sTo prevent a tense situation, build a consensus at the beginning of a process. FREE ACCESS
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18. How to Nail Tough Conversations3m 41sIf you’re a leader, you can’t avoid having difficult conversations. Knowing how to prepare for them, however, makes the process less strenuous and ensures the desired outcome every time. FREE ACCESS
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19. Giving Bad News2m 49sDelivering bad news is generally only as stressful as you make it. FREE ACCESS
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20. Difficult Dialogues: Addressing People's Mistakes2m 44sWhen preparing for difficult dialogues with people whose performance isn’t meeting expectations, you need to get evidence of specific instances. Find out how you can use these dialogues to find a shared understanding. FREE ACCESS
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21. Leading Through Communication and Active Listening2m 19sDisagreements and differences of opinion are a normal part of life. If you handle them right, they can clear the air and drive innovation. If you handle them wrong, they can cause frustration and resentment. The challenge, for leaders and the people they lead, is to communicate their differences in a positive, useful manner. FREE ACCESS
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