Expert Insights on Essential Customer Service Skills

  • 13 Videos | 37m 1s
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When you leave customer service to chance, you put your business at risk. Teach employees the critical skills they need to develop relationships with customers and empower them to delight and surprise customers at every opportunity.

WHAT YOU WILL LEARN

  • Acquire insights on the importance of good customer service and not taking any customer for granted.
    Acquire insights on an exercise to improve internal customer service in an organization.
    Acquire insights on delivering great customer service by supporting your team and removing any obstacles in their way.
    Acquire insights on how different companies focus on delighting customers by providing good customer-service and building a relationship of mutual trust and loyalty.
    Acquire insights on some of the misconceptions of customer service.
    Acquire insights on some qualities that help attract customers.
    Acquire insights on listening to customers as an important leadership trait.
  • Acquire insights on old myths about customer service.
    Acquire insights that in order to keep your customers happy and loyal, you must let go of old ideas of customer service.
    Acquire insights on understanding that customer service is a culture that begins with each individual.
    Acquire insights on understanding that your company culture is the biggest influence on how you treat customers.
    Acquire insights on understanding that a customer-centric culture has easily identifiable hallmarks, and your employees should know what they are.
    Acquire insights on how creating lifetime customers is a smart strategy to reduce marketing costs and to improve profitability.

IN THIS COURSE

  • Locked
    1. 
    Never Take a Customer for Granted
    2m 23s
  • Locked
    2. 
    Tying Role Clarity to Internal Customer Service
    4m 59s
  • Locked
    3. 
    Disgruntled Workers Don’t Give Great Customer Service
    2m 34s
  • Locked
    4. 
    Customer Service is an Ongoing Relationship
    3m 56s
  • Locked
    5. 
    Myths of Customer Service
    1m 51s
  • Locked
    6. 
    How to Enchant Customers
    3m 51s
  • Locked
    7. 
    Leaders Listen to Customers
    3m 3s
  • Locked
    8. 
    Customer Service: Looking After Customers
    2m 20s
  • Locked
    9. 
    Customer Service: Myths
    2m 22s
  • Locked
    10. 
    Customer Service: It Starts with You
    2m 17s
  • Locked
    11. 
    Customer Service: Culture Is the Fabric
    2m 28s
  • Locked
    12. 
    Customer Service on a Personal Level
    2m 26s
  • Locked
    13. 
    Create a Customer-Centric Culture
    2m 32s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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