Expert Insights on Receiving Feedback

IN THIS COURSE

• 1.  How to Get Honest Feedback at the C Level
  1m 45s
  CEOs should recruit a couple of confidants in the company; who tell them what’s really going on. Also; they should ask an open-ended question every time they meet someone. Over time; this demonstrates that they’re open to receiving news; both good and bad. FREE ACCESS
• 2.  Ask for Feedback
  3m 9s
  Leaders who ask for feedback are seen as more effective — stronger and more competent; not weaker. One manager would buttonhole an employee and say; “Tell me something you think I don’t know and don’t want to hear.” Clearly not fishing for a compliment. FREE ACCESS
• 3.  Getting Feedback and Enabling Success: Ask 'How Am I Doing?'
  4m 1s
  Steve Strout shares an exercise he did upon his one year anniversary with the organization to elicit open and honest feedback. As a leader you're there to help employees be successful. In order to do that you must ask them "How can I help you be more successful?" FREE ACCESS
• 4.  How to Find Your Blind Spots
  3m 46s
  First you must be open to feedback; that requires a safe environment. After that; techniques include 360 feedback; with outsiders; feedback from multiple sources; and feedback from trusted friends. You also need to reject a fixed mindset in favor of a growth mindset. FREE ACCESS
• 5.  To Learn Your Talents Invite Future Feedback
  2m 23s
  To understand your talents better; when people congratulate you on something you thought was easy; thank them and ask; “What was it that you liked? And what’s the one thing you would change the next time?” FREE ACCESS
• 6.  To Be Better; Ask For Input
  5m 1s
  You cannot be better on your own. Being better means asking others "What can I do to be better?" FREE ACCESS
• 7.  Responding to Feedback
  3m 57s
  Keep your response to leadership feedback positive; simple; focused; and fast. Say thank you and avoid promising to change what you cannot. FREE ACCESS
• 8.  Treat Feedback As Data
  1m 10s
  When you depersonalize feedback you can view it as data; not as someone who is attacking you. FREE ACCESS
• 9.  Understanding Feedback
  2m 40s
  At her first job out of grad school; Patricia Crull was given enormous amounts of feedback; a habit she has adopted for herself and taken with her throughout her career. FREE ACCESS
• 10.  Creating a Feedback Group
  2m 8s
  The best way to start a group is to pick two friends you like to be with; then invite others to form a group of about 6-8 people. The group should start with a two-day off-site retreat; to break down barriers. Once they get going; groups can meet via Skype or other media. FREE ACCESS
• 11.  Characteristics of Feedback Groups
  2m 43s
  Feedback groups described in the book “True North Groups” are voluntary; with diverse viewpoints and experiences; that provide honest feedback for each other. A set of twelve topics is recommended for the first twelve meetings; dealing with personal life experiences. FREE ACCESS
• 12.  Feedback You Should Ignore
  2m 42s
  When feedback is coming at you from all directions, how do you know what to listen to? Dorie Clark gives some advice on what you can ignore. FREE ACCESS
• 13.  Reacting to Critical Feedback
  3m 32s
  When faced with critical feedback or when dealing with negative situations, it is important to act with intention rather than react with emotion. FREE ACCESS
• 14.  Seeing Negative Feedback as Caring
  3m 22s
  When you encounter negative feedback, it means someone cares enough about you to help you succeed. Change your mindset to show that you care, too. FREE ACCESS