Facing the Management Challenges of Difficult Behavior and Diverse Teams
Everyone
- 7 videos | 20m 7s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.
WHAT YOU WILL LEARN
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Identify common effects of not dealing with employee behavior problems
Sequence the steps in confronting difficult behavior
Select techniques to build diversity awareness as a manager -
Recall methods of understanding diversity issues as a manager
Identify how to reinforce group norms as a manager
Recognize techniques for managing a diverse team
IN THIS COURSE
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42s
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3m 5s
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3. Managing Difficult Behavior: Confronting Employees3m 13sIn this video, find out how to sequence the steps in dealing with difficult behavior. FREE ACCESS
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4. Managing Diversity: Building Diversity Awareness3m 12sLearn how to select techniques to build diversity awareness as a manager. FREE ACCESS
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5. Managing Diversity: Understanding Diversity Issues2m 55sIn this video, you will learn how to recall methods of understanding diversity issues as a manager. FREE ACCESS
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6. Managing Diversity: Reinforcing Group Norms3m 1sDuring this video, you will learn how to identify and reinforce group norms as a manager. FREE ACCESS
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7. Managing Diversity: Techniques3m 58sDiscover how to recognize techniques for managing a diverse team. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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