Facing the Management Challenges of Difficult Behavior and Diverse Teams

Everyone
  • 7 videos | 20m 7s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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As a manager, it can be daunting to find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.

WHAT YOU WILL LEARN

  • identify common effects of not dealing with employee behavior problems
    sequence the steps in confronting difficult behavior
    select techniques to build diversity awareness as a manager
  • recall methods of understanding diversity issues as a manager
    identify how to reinforce group norms as a manager
    recognize techniques for managing a diverse team

IN THIS COURSE

  • 42s
  • 3m 5s
  • Locked
    3.  Managing Difficult Behavior: Confronting Employees
    3m 13s
    In this video, find out how to sequence the steps in dealing with difficult behavior. FREE ACCESS
  • Locked
    4.  Managing Diversity: Building Diversity Awareness
    3m 12s
    Learn how to select techniques to build diversity awareness as a manager. FREE ACCESS
  • Locked
    5.  Managing Diversity: Understanding Diversity Issues
    2m 55s
    In this video, you will learn how to recall methods of understanding diversity issues as a manager. FREE ACCESS
  • Locked
    6.  Managing Diversity: Reinforcing Group Norms
    3m 1s
    During this video, you will learn how to identify and reinforce group norms as a manager. FREE ACCESS
  • Locked
    7.  Managing Diversity: Techniques
    3m 58s
    Discover how to recognize techniques for managing a diverse team. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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