Facing the Management Challenges of Difficult Behavior and Diverse Teams

  • 7 Videos | 20m 7s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Likes 363 Likes 363
As a manager, it can be daunting to  find yourself in charge of a diverse group, comprised of different age ranges, backgrounds, and experiences. It's inevitable that you'll encounter difficulties. Effectively handling conflict, whether it's team conflict or difficult employee behavior, is essential to productivity and requires developing conflict management skills. This course covers useful techniques and processes for conflict resolution. You'll learn methods for resolving conflict when dealing with an employee's difficult behavior. You'll also learn ways of effectively managing team conflict and understanding and dealing with conflict in the workplace as a whole.

WHAT YOU WILL LEARN

  • identify common effects of not dealing with employee behavior problems
    sequence the steps in confronting difficult behavior
    select techniques to build diversity awareness as a manager
  • recall methods of understanding diversity issues as a manager
    identify how to reinforce group norms as a manager
    recognize techniques for managing a diverse team

IN THIS COURSE

  • Playable
    1. 
    Facing the Management Challenges of Difficult Behavior and Diverse Teams
    42s
    UP NEXT
  • Playable
    2. 
    Managing Difficult Behavior: Knowing the Effects
    3m 5s
  • Locked
    3. 
    Managing Difficult Behavior: Confronting Employees
    3m 13s
  • Locked
    4. 
    Managing Diversity: Building Diversity Awareness
    3m 12s
  • Locked
    5. 
    Managing Diversity: Understanding Diversity Issues
    2m 55s
  • Locked
    6. 
    Managing Diversity: Reinforcing Group Norms
    3m 1s
  • Locked
    7. 
    Managing Diversity: Techniques
    3m 58s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Likes 260 Likes 260  
Likes 1953 Likes 1953