ITIL® 4 Foundation: The Guiding Principles

ITIL® 4
  • 10 Videos | 59m 37s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Discover the seven guiding principles that embody the core messages of ITIL® and of service management in general.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    describe the seven ITIL® guiding principles
    identify the meaning of focus on value
    describe what it means to "start where you are"
    define the principle of progressing iteratively with feedback
  • define the principle of collaborating and promoting visibility
    define thinking and working holistically
    describe how to keep it simple and practical
    define what it means to optimize and automate
    identify ITIL®'s seven guiding principles

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    2m 28s
    UP NEXT
  • Playable
    2. 
    Introducing the Guiding Principles
    4m 31s
  • Locked
    3. 
    Focus on Value
    5m 21s
  • Locked
    4. 
    Start Where You Are
    4m 12s
  • Locked
    5. 
    Progress Iteratively with Feedback
    5m 1s
  • Locked
    6. 
    Collaborate and Promote Visibility
    4m 52s
  • Locked
    7. 
    Think and Work Holistically
    3m 31s
  • Locked
    8. 
    Keep it Simple and Practical
    5m 28s
  • Locked
    9. 
    Optimize and Automate
    6m 22s
  • Locked
    10. 
    Exercise: The Seven Guiding Principles
    1m 50s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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Digital badges are yours to keep, forever.

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