ITIL(r) Service Design Concepts

ITIL® 2011    |    Intermediate
  • 10 Videos | 37m 28s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Aligning an IT service with business objectives and needs is critical for effective IT service management (ITSM), and the service design specifications to provide these IT services must be well-planned to ensure this vital alignment. In this course you'll learn about the key concepts of the service design stage of the ITIL(r) service life cycle, including the five aspects of service design. This course also covers service solution considerations, elements of architectural design, and enterprise architecture components and roles. Finally, you'll be introduced to process design, including the elements of a process, types of metrics, and the benefits of metrics trees. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL(r) Foundation Certificate in IT Service Management. ITIL(r) is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • recognize the five aspects of service design
    identify the considerations to make when designing service solutions
    distinguish between service status options in the service portfolio
    identify the elements that architectural design includes
    recognize the five enterprise architecture areas
  • identify the benefits of using management architecture to integrate IT needs with business needs
    identify the elements of a process to include in process design
    distinguish between the four types of metrics
    recognize the benefits of using a metrics tree

IN THIS COURSE

  • Playable
    1. 
    ITIL® Service Design Concepts
    37s
    UP NEXT
  • Playable
    2. 
    Introduction to Service Design
    4m 58s
  • Locked
    3. 
    Service Solution Considerations
    4m 19s
  • Locked
    4. 
    Service Portfolio Functions and Status Options
    4m 17s
  • Locked
    5. 
    Features of Architectural Design
    3m
  • Locked
    6. 
    Enterprise Architecture Components and Roles
    3m 49s
  • Locked
    7. 
    Integrating Technology Management
    3m 2s
  • Locked
    8. 
    Features of Process Design
    4m 25s
  • Locked
    9. 
    Measurement Methods and Metrics
    4m 20s
  • Locked
    10. 
    Using a Metrics Tree
    4m 40s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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