ITIL(r) Service Transition Concepts and Processes

ITIL® 2011    |    Intermediate
  • 17 Videos | 1h 4m 31s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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After planning and completing your service design, you must next transition the IT service into the live environment - a key step towards valued IT service management. In this course you'll learn about the service transition stage of the ITIL(r) service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL(r) Foundation Certificate in IT Service Management (ITSM). ITIL(r) is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

WHAT YOU WILL LEARN

  • recognize the scope of the service transition stage of the ITIL® service lifecycle
    recognize the recommended ITIL® service transition policies
    distinguish between activities that are in and out of scope for the release and deployment process
    distinguish between the phases of the release and deployment management process
    identify key characteristics of an SKMS
    distinguish between the four elements of a DIKW structure
    identify activities within scope of the SACM process
    recognize activities that are within scope of the transition planning and support process
  • identify activities that are within scope of the service validation and testing process
    identify the goals of the change management process
    distinguish between the three types of changes in the change management process
    recognize key interfaces of the change management process
    sequence the steps of the normal change lifecycle in the change management process
    identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle
    recognize the objectives of the change evaluation process
    identify the key challenges of the change evaluation process

IN THIS COURSE

  • Playable
    1. 
    ITIL® Service Transition Concepts and Processes
    29s
    UP NEXT
  • Playable
    2. 
    Service Transition Scope
    2m 14s
  • Locked
    3. 
    Service Transition Policies
    4m 30s
  • Locked
    4. 
    Release and Deployment Management Purpose
    3m 16s
  • Locked
    5. 
    Release and Deployment Management Phases
    5m 17s
  • Locked
    6. 
    Knowledge Management Process Purpose
    2m 44s
  • Locked
    7. 
    The DIKW Structure
    3m 54s
  • Locked
    8. 
    The SACM Process
    5m 33s
  • Locked
    9. 
    The Transition Planning and Support Process
    1m 30s
  • Locked
    10. 
    The Service Validation and Testing Process
    2m 26s
  • Locked
    11. 
    Change Management Process Scope
    4m 15s
  • Locked
    12. 
    Service Change Types
    7m 13s
  • Locked
    13. 
    Change Management Interfaces
    3m 44s
  • Locked
    14. 
    The Normal Change Lifecycle
    5m 46s
  • Locked
    15. 
    The Emergency Change Lifecycle
    5m 25s
  • Locked
    16. 
    Change Evaluation Process Purpose
    2m 50s
  • Locked
    17. 
    Change Evaluation Process Challenges
    3m 28s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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