Keeping Business Calls Professional
7 Videos | 21m 40s - Includes Assessment
- Earns a Badge
In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.
WHAT YOU WILL LEARN
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recognize why the telephone is such an important business tool
recognize general best practices for using the telephone
recognize best practices for making and receiving calls -
identify examples of best practices for using a cell phone
recognize examples of appropriate recorded voicemail greetings
recognize appropriate examples of leaving voicemail messages
IN THIS COURSE
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1.Keeping Business Calls Professional41sUP NEXT
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2.The Telephone as a Business Tool2m 48s
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3.Developing Proper Phone Habits3m 8s
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4.Tips for Making and Receiving Business Calls2m 46s
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5.Cell Phone Etiquette Dos and Don'ts3m
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6.Recording a Voicemail Greeting3m 4s
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7.Leaving a Voicemail Message3m 13s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
