Keeping Business Calls Professional

Everyone
  • 7 videos | 18m 40s
  • Includes Assessment
  • Earns a Badge
Likes 714 Likes 714
In business, one of the oldest communication tools is still among the most important - the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

WHAT YOU WILL LEARN

  • recognize why the telephone is such an important business tool
    recognize general best practices for using the telephone
    recognize best practices for making and receiving calls
  • identify examples of best practices for using a cell phone
    recognize examples of appropriate recorded voicemail greetings
    recognize appropriate examples of leaving voicemail messages

IN THIS COURSE

  • 41s
  • 2m 48s
  • Locked
    3.  Developing Proper Phone Habits
    3m 8s
    Learn how to recognize general best practices for using the telephone. FREE ACCESS
  • Locked
    4.  Tips for Making and Receiving Business Calls
    2m 46s
    In this video, you will learn how to recognize best practices for making and receiving phone calls. FREE ACCESS
  • Locked
    5.  Cell Phone Etiquette Dos and Don'ts
    3m
    During this video, you will discover how to identify examples of best practices for using a cell phone. FREE ACCESS
  • Locked
    6.  Recording a Voicemail Greeting
    3m 4s
    Discover how to recognize examples of appropriate recorded voicemail greetings. FREE ACCESS
  • Locked
    7.  Leaving a Voicemail Message
    3m 13s
    In this video, you will learn how to recognize appropriate examples of leaving voicemail messages. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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