Keeping Business Calls Professional

  • 7 Videos | 18m 40s
  • Includes Assessment
  • Earns a Badge
Likes 372 Likes 372
In business, one of the oldest communication tools is still among the most important – the telephone. However, although it so common and widespread, many people lack the verbal communication skills needed to create a positive impression when using the phone. In this course, you'll learn about some basic rules of etiquette that will help improve your phone skills and keep your business calls professional. You'll explore general best practices, and how to make and receive calls professionally. You'll also learn some best practices for using a cell or smart phone, and how to record and leave effective voicemail messages.

WHAT YOU WILL LEARN

  • recognize why the telephone is such an important business tool
    recognize general best practices for using the telephone
    recognize best practices for making and receiving calls
  • identify examples of best practices for using a cell phone
    recognize examples of appropriate recorded voicemail greetings
    recognize appropriate examples of leaving voicemail messages

IN THIS COURSE

  • Playable
    1. 
    Keeping Business Calls Professional
    41s
    UP NEXT
  • Playable
    2. 
    The Telephone as a Business Tool
    2m 48s
  • Locked
    3. 
    Developing Proper Phone Habits
    3m 8s
  • Locked
    4. 
    Tips for Making and Receiving Business Calls
    2m 46s
  • Locked
    5. 
    Cell Phone Etiquette Dos and Don'ts
    3m
  • Locked
    6. 
    Recording a Voicemail Greeting
    3m 4s
  • Locked
    7. 
    Leaving a Voicemail Message
    3m 13s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

YOU MIGHT ALSO LIKE

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Likes 1040 Likes 1040  
Likes 235 Likes 235  
Likes 321 Likes 321