Managing and Engaging Stakeholders

  • 13 Videos | 1h 12m 37s
  • Includes Assessment
  • Earns a Badge
  • Certification PMI PDU
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Effective stakeholder engagement techniques help to ensure successful projects. Discover how important stakeholders are in a project, the processes involved in stakeholder management, and how projects can have different types of stakeholders including internal and external, in this 13-video course. Begin by defining stakeholders, recognizing their importance in a project. Then move on to examining key processes involved in stakeholder management to ensure project success. You will learn to compare internal and external stakeholders in a project, the influencers, and recognize how different stakeholders can exert different influences on a project. Explore different types of stakeholder needs; key techniques used for collecting stakeholder requirements; and techniques for asking probing questions to ensure clarity on stakeholder, customer, or team needs. Discover commonly used tools to document stakeholder requirements, and the tools to ensure effective communication with stakeholders. Learn to recognize ways to effectively handle difficult stakeholders. Finally, learners examine common mistakes to avoid when engaging stakeholders.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize the importance of stakeholders in a project
    describe the key processes involved in managing stakeholders for project success
    compare internal and external stakeholders of a project
    recognize how different stakeholders can exert different influences on the project
    describe the different types of stakeholder needs
    describe key techniques used for collecting stakeholder requirements
  • recognize the technique of asking probing questions to get clarity on stakeholder requirements
    describe the commonly used tools to document requirements
    describe the commonly used tools to effectively communicate with stakeholders
    recognize the ways to effectively handle difficult stakeholders
    identify common mistakes to avoid when engaging stakeholders
    summarize the key concepts covered in this course

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 35s
    UP NEXT
  • Playable
    2. 
    Defining Stakeholders
    5m 42s
  • Locked
    3. 
    Process to Manage Stakeholders
    5m 24s
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    4. 
    Types of Stakeholders
    6m 22s
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    5. 
    Stakeholder Analysis
    5m
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    6. 
    Identifying Needs
    4m 3s
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    7. 
    Collecting Stakeholder Requirements
    5m 59s
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    8. 
    Probing to Understand Requirements
    9m 18s
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    9. 
    Tools for Documenting Requirements
    6m 59s
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    10. 
    Communicating with Stakeholders
    7m 9s
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    11. 
    Dealing with Difficult Stakeholders
    8m 57s
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    12. 
    Avoiding Common Mistakes in Stakeholder Engagement
    5m 3s
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    13. 
    Course Summary
    1m 8s

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