Navigating Other People's Emotions

  • 6 Videos | 24m 13s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
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Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.

WHAT YOU WILL LEARN

  • identify work activities that rely on emotional awareness
    identify the characteristics of emotional awareness in others
    recognize emotionally intelligent strategies for making contact with and observing a speaker
  • identify the use of emotionally intelligent skills of acknowledging and affirming
    respond to another person with empathy

IN THIS COURSE

  • Playable
    1. 
    Navigating Other People's Emotions
    40s
    UP NEXT
  • Playable
    2. 
    Understanding Others' Emotions
    3m 32s
  • Locked
    3. 
    Organizational Awareness and Relationships
    3m 17s
  • Locked
    4. 
    Emotionally Intelligent Listening: Observing
    3m 2s
  • Locked
    5. 
    Emotionally Intelligent Listening: Acknowledging
    3m 6s
  • Locked
    6. 
    Developing Relationships through Empathy
    3m 6s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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