Navigating Other People's Emotions
Intermediate
- 6 Videos | 16m 43s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Organizational and interpersonal dynamics, along with high pressure situations, can sometimes cause others to behave unprofessionally. The way you react to their behavior can have a lasting effect on your future relationships. But, by building emotional intelligence, or emotional IQ, you can ensure that you’ll be able to understand and acknowledge other people’s emotions, and maintain strong relationships with them. In this course, you’ll learn how to recognize emotional awareness in, actively listen to, and empathize with others by developing emotional intelligence, also known as EQ. You’ll also discover how to apply organizational awareness and empathy to enhance your workplace relationships.
WHAT YOU WILL LEARN
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identify work activities that rely on emotional awareness
identify the characteristics of emotional awareness in others
recognize emotionally intelligent strategies for making contact with and observing a speaker -
identify the use of emotionally intelligent skills of acknowledging and affirming
respond to another person with empathy
IN THIS COURSE
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1.Navigating Other People's Emotions40sUP NEXT
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2.Understanding Others' Emotions3m 32s
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3.Organizational Awareness and Relationships3m 17s
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4.Emotionally Intelligent Listening: Observing3m 2s
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5.Emotionally Intelligent Listening: Acknowledging3m 6s
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6.Developing Relationships through Empathy3m 6s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
