Providing On-site Customer Service
- 8 Videos | 27m 31s
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
When you meet customers on their turf, your initial meeting forms the basis of their overall impression of you, your abilities, and your company. You can enhance customer relationships by improving the impressions you make in the field using a few tried-and-true techniques. In this course, you'll learn about guidelines and techniques for each stage of an on-site client service (CS) visit: preparation, arrival, service, wrap up, and follow up. You'll also learn how to project service excellence by making a good impression in the field, through starting on a positive note, setting clear expectations, listening actively, and working to improve customer understanding.
WHAT YOU WILL LEARN
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recall guidelines for preparing for an on-site customer service visit
identify actions to take when arriving at a customer's home and performing a customer service
specify rules for wrapping up an on-site customer service visit
recognize techniques for starting customer service visits on a positive note -
identify examples of customer service pitfalls that can be avoided by setting clear expectations
recognize statements that reflect active listening
recall guidelines for increasing customer understanding
IN THIS COURSE
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1.Providing On-Site Customer Service35sUP NEXT
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2.On-site Customer Service: Preparation2m 41s
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3.On-site Customer Service: Arrival and Service3m 1s
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4.On-site Customer Service: Wrap Up and Follow Up2m 50s
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5.Starting Customer Service on a Positive Note2m 40s
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6.Setting Customer Service Expectations2m 29s
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7.Listening Actively to Customers2m 49s
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8.Improving Customer Understanding2m 57s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.
