Providing On-site Customer Service

Everyone
  • 8 videos | 20m 1s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.4 of 1066 users Rating 4.4 of 1066 users (1066)
When you meet customers on their turf, your initial meeting forms the basis of their overall impression of you, your abilities, and your company. You can enhance customer relationships by improving the impressions you make in the field using a few tried-and-true techniques. In this course, you'll learn about guidelines and techniques for each stage of an on-site client service (CS) visit: preparation, arrival, service, wrap up, and follow up. You'll also learn how to project service excellence by making a good impression in the field, through starting on a positive note, setting clear expectations, listening actively, and working to improve customer understanding.

WHAT YOU WILL LEARN

  • Recall guidelines for preparing for an on-site customer service visit
    Identify actions to take when arriving at a customer's home and performing a customer service
    Specify rules for wrapping up an on-site customer service visit
    Recognize techniques for starting customer service visits on a positive note
  • Identify examples of customer service pitfalls that can be avoided by setting clear expectations
    Recognize statements that reflect active listening
    Recall guidelines for increasing customer understanding

IN THIS COURSE

  • 35s
  • 2m 41s
  • Locked
    3.  On-site Customer Service: Arrival and Service
    3m 1s
    During this video, you will learn how to identify actions to take when arriving at a customer's home and performing customer service. FREE ACCESS
  • Locked
    4.  On-site Customer Service: Wrap Up and Follow Up
    2m 50s
    In this video, find out how to specify rules for wrapping up an on-site customer service visit. FREE ACCESS
  • Locked
    5.  Starting Customer Service on a Positive Note
    2m 40s
    Learn how to recognize techniques for starting customer service visits on a positive note. FREE ACCESS
  • Locked
    6.  Setting Customer Service Expectations
    2m 29s
    In this video, you will learn how to identify examples of customer service pitfalls and how to avoid them by setting clear expectations. FREE ACCESS
  • Locked
    7.  Listening Actively to Customers
    2m 49s
    During this video, you will learn how to recognize statements that reflect active listening. FREE ACCESS
  • Locked
    8.  Improving Customer Understanding
    2m 57s
    Discover how to recall guidelines for increasing customer understanding. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.

Digital badges are yours to keep, forever.

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