Reimagining the Customer Experience with Generative AI

Everyone
  • 7 videos | 26m 43s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
  • Certification PMI PDU
Rating 4.7 of 71 users Rating 4.7 of 71 users (71)
Generative AI's capabilities are transforming the way companies and customers interact and do business. In this course, you'll learn about how organizations utilize generative AI technology to enhance the customer experience and consider the challenges that this new technology may bring.

WHAT YOU WILL LEARN

  • Discover the key concepts covered in this course
    Recognize how ai will affect the customer experience
    Recognize how ai technologies can transform the customer journey before sign-up
    Recognize how generative ai technologies can transform the customer experience after sign-up
  • Identify ethical considerations related to implementing ai in customer experience
    Define strategies for preparing your business for ai-driven customer experience activities
    Reflect on what you've learned

IN THIS COURSE

  • 54s
    Ai's ability to analyze, predict, automate, and generate processes and content is transforming the customer experience landscape. In this course, you'll explore how to harness the power of AI efficiently and ethically to ensure a successful and satisfactory customer experience. FREE ACCESS
  • 4m 29s
    AI is setting new standards in the customer experience landscape, enabling unprecedented process efficiency and customer satisfaction levels. In this topic, you'll discover how to harness the potential of AI to enhance the customer experience. FREE ACCESS
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    3.  The AI-driven Customer Experience Before Sign-up
    4m 25s
    AI-supported advancements in customer experience can be utilized at all stages of the customer journey. In this topic, you'll discover how AI technology can improve the efficiency of the stages that occur before a customer signs up. FREE ACCESS
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    4.  The AI-driven Customer Experience After Sign-up
    6m 33s
    By successfully integrating generative AI into their customer experience stages, businesses stand to reap considerable benefits. In this topic, you'll discover how AI technology can improve the customer experience after they’ve signed up. FREE ACCESS
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    5.  Ethical Considerations in an AI-driven Customer Experience
    5m 11s
    As we move further into the AI era, businesses must strive to align technology with the best interests of humanity. In this topic, you'll explore the various ethical considerations related to an AI-driven customer experience. FREE ACCESS
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    6.  Laying the Foundation for Generative AI in the Customer Experience
    4m 29s
    The integration of generative AI into an organization’s customer experience is an intricate, multistage process that demands robust preparation and continuous improvement. In this topic, you’ll explore how to prepare your organization for the implementation of AI strategies. FREE ACCESS
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    7.  Let's Review
    42s
    In this topic, you'll review and reflect on what you've learned in the course, Reimagining the Customer Experience with Generative AI. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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