Release, Service Level, and Availability Management

  • 13 Videos | 53m 23s
  • Includes Assessment
  • Earns a Badge
There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring release management. Then you'll discover service level management, availability management, and capacity and performance management. Finally, you'll learn about service continuity management and deployment management. This course was originally created by Global Knowledge (GK). 

WHAT YOU WILL LEARN

  • discuss the service management practice of release management
    describe how a simple release might work
    discuss the service management practice of service level management
    describe the purpose of service level agreements (SLAs)
    discuss how service level management uses metrics
    describe how service level management contributes to value chain activities
    discuss the service management practice of availability management
  • describe some of the key activities performed in availability management
    discuss some of the measurements used in availability management
    discuss the service management practice of capacity and performance management
    discuss the service management practice of service continuity management
    describe some of the key activities performed in service continuity management
    discuss the technical management practice of deployment management

IN THIS COURSE

  • Playable
    1. 
    Release Management
    4m 39s
    UP NEXT
  • Playable
    2. 
    How a Release Works
    3m 23s
  • Locked
    3. 
    Service Level Management
    5m 8s
  • Locked
    4. 
    Service Level Agreements (SLAs)
    3m 57s
  • Locked
    5. 
    Service Level Metrics
    4m 7s
  • Locked
    6. 
    How Service Level Management Assists the Value Chain
    3m 14s
  • Locked
    7. 
    Availability Management
    57s
  • Locked
    8. 
    Availability Management Activities
    4m 41s
  • Locked
    9. 
    Availability Metrics
    4m 41s
  • Locked
    10. 
    Capacity and Performance Management
    2m 44s
  • Locked
    11. 
    Service Continuity Management
    3m 54s
  • Locked
    12. 
    Service Continuity Management Activities
    6m 26s
  • Locked
    13. 
    Deployment Management
    5m 32s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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