Release, Service Level, and Availability Management

ITIL®    |    Beginner
  • 13 videos | 53m 23s
  • Includes Assessment
  • Earns a Badge
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There's a number of important service management practices identified by ITIL. In this course, you'll begin by exploring release management. Then you'll discover service level management, availability management, and capacity and performance management. Finally, you'll learn about service continuity management and deployment management. This course was originally created by Global Knowledge (GK).

WHAT YOU WILL LEARN

  • Discuss the service management practice of release management
    Describe how a simple release might work
    Discuss the service management practice of service level management
    Describe the purpose of service level agreements (slas)
    Discuss how service level management uses metrics
    Describe how service level management contributes to value chain activities
    Discuss the service management practice of availability management
  • Describe some of the key activities performed in availability management
    Discuss some of the measurements used in availability management
    Discuss the service management practice of capacity and performance management
    Discuss the service management practice of service continuity management
    Describe some of the key activities performed in service continuity management
    Discuss the technical management practice of deployment management

IN THIS COURSE

  • 4m 39s
  • 3m 23s
    In this video, you will discover how a simple release might work. FREE ACCESS
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    3.  Service Level Management
    5m 8s
    After completing this video, you will be able to discuss the service management practice of service level management. FREE ACCESS
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    4.  Service Level Agreements (SLAs)
    3m 57s
    In this video, find out how to describe the purpose of service level agreements (SLAs). FREE ACCESS
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    5.  Service Level Metrics
    4m 7s
    Upon completion of this video, you will be able to discuss how service level management uses metrics. FREE ACCESS
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    6.  How Service Level Management Assists the Value Chain
    3m 14s
    During this video, you will learn how service level management contributes to value chain activities. FREE ACCESS
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    7.  Availability Management
    57s
    To find out how to discuss the service management practice of availability management, please consult your supervisor. FREE ACCESS
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    8.  Availability Management Activities
    4m 41s
    Learn how to describe some of the key activities performed in availability management. FREE ACCESS
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    9.  Availability Metrics
    4m 41s
    In this video, you will learn how to discuss some of the measurements used in availability management. FREE ACCESS
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    10.  Capacity and Performance Management
    2m 44s
    During this video, you will discover how to discuss the service management practice of capacity and performance management. FREE ACCESS
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    11.  Service Continuity Management
    3m 54s
    In this video, discover how to discuss the service management practice of service continuity management. FREE ACCESS
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    12.  Service Continuity Management Activities
    6m 26s
    Discover how to describe some of the key activities performed in service continuity management. FREE ACCESS
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    13.  Deployment Management
    5m 32s
    In this video, you will discuss the technical management practice of deployment management. FREE ACCESS

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